phone

mobile phone 579543 640

Advanced Ways to Reach Customers on their Mobile Phones

When was the last time you left home without your phone?  The Pew Research Centre reports cellphone ownership at about 95%.   This presents a huge opportunity for businesses to reach customers on their mobile phones through calls, text and mobile adaptation of services and marketing. Reaching customers through phone calls lacks the scalability of other

Advanced Ways to Reach Customers on their Mobile Phones Read More »

answer_rude_phone_calls

How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such

How to Answer Rude Phone Calls Professionally Read More »

secretary 1249538 640

12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls

12 Tips for Answering Business Phone Calls Read More »

Scroll to Top