Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family – a family member that has performed a function and demands payment- but family none the less. As businesses depend on the input, […]
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As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you deliver the highest quality of service every single time. Properly developed canned responses and scripts enable customer service representatives and service
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Scripts are a valuable resource for call center and customer service operations. Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries. Understanding how to develop scripts for FAQs & inquiries is an essential skill when setting up a call center or customer
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Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life. Studies show that most people using email for business purposes receive hundreds of emails per day! Workers in the US are spending as much as 13 hours per week dealing
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Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork. However, working in teams comes with its own unique challenges for team members and leaders such as dealing with underperforming, unresponsive, unreliable, or inconsistent team members. Underperforming team members
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Requesting for a letter of appointment via email is a quick and convenient way to secure a new contract or engagement as the appointment letter is the most effective way to validate your new job, contract, or gig. Appointment letters are not just “nice-to-have” or mere documentation. Letters of Appointment act as legal documents that
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There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them to offered products or services. Reaching customers via Email is a versatile and low-cost solution for proactive businesses. Statistics and findings of
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There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen
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A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on
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Starting a business or working for a small business requires the acquisition of a lot of new skills and knowledge especially when tasked with human resource and admin functions. Hiring staff is critical to all businesses, so you will be tasked to develop or update offer letters for new employees. In this article, we will
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Every day we use various services, patronize different businesses, and interact with customer service personnel. We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience.
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Business proposals are an established means of gaining business for most organizations. While organizations send out business proposals to potential client organizations, detailing their products, services, and terms, they receive just as many proposals from other organizations offering various products, services or opportunities for partnership. Traditionally, business proposals were sent out as letters but nowadays
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Writing formal emails has become an inevitable part of our lives. Hence, the quality of communication sent out by an organization is often the first impression potential customers receive and a key factor in meeting existing customer requirements. As email has become one of the most popular means of communicating with customers, it is essential
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The productive outcomes and intentions from a meeting will not translate into concrete business leads or sales for you or your organization with no follow up email! Your actions in the hours or days after a meeting are the most critical factors in whether or not you close the client/deal and outcomes from the meeting
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