Author name: Chinazom Elizabeth Izuora

Chinazom has a Bachelors in Business Administration with a major in marketing management and over 4 years of practical experience working as a business consultant providing business development and operational support to organizations.

vendors requesting payment

How to Reply Professionally To Vendors Requesting Payment

Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family – a family member that has performed a function and demands payment- but family none the less.  As businesses depend on the input, […]

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How to Develop Canned Responses for FAQs and Inquiries

As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you deliver the highest quality of service every single time.  Properly developed canned responses and scripts enable customer service representatives and service

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How to Develop Scripts to Effectively Respond to FAQs & Inquiries

Scripts are a valuable resource for call center and customer service operations.  Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries.   Understanding how to develop scripts for FAQs & inquiries is an essential skill when setting up a call center or customer

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How to Nudge Underperforming Team Members by Email

Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork.  However, working in teams comes with its own unique challenges for team members and leaders such as dealing with underperforming, unresponsive, unreliable, or inconsistent team members. Underperforming team members

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Tips And Tricks For Successfully Reaching Customers Via Email

There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them to offered products or services.  Reaching customers via Email is a versatile and low-cost solution for proactive businesses. Statistics and findings of

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How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen

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How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service.  How these occurrences are handled and customer service issues resolved will create a lasting impression on

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Don’t Hold Back on Your Customer Service Quality

Every day we use various services, patronize different businesses, and interact with customer service personnel.  We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience.

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unsolicited business proposal

Guide to Handling Unsolicited Business Proposals

Business proposals are an established means of gaining business for most organizations.  While organizations send out business proposals to potential client organizations, detailing their products, services, and terms, they receive just as many proposals from other organizations offering various products, services or opportunities for partnership. Traditionally, business proposals were sent out as letters but nowadays

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Five (5) Important Tips for Writing Formal Emails Professionally

Writing formal emails has become an inevitable part of our lives. Hence, the quality of communication sent out by an organization is often the first impression potential customers receive and a key factor in meeting existing customer requirements.  As email has become one of the most popular means of communicating with customers, it is essential

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