Author name: Dr. Kelechi Duru

Dr. Kelechi Duru is a physician with a keen interest in healthcare administration and business management. And yes, he rather writes about business than the latest clinical trials. He enjoys building castles in the air with his wife (they currently live in one) and has a wild fascination for nature.

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Starting a Business Email: Openings for Formal, Semi-formal, and Informal Emails

Want to learn about professional email greetings? Read our post on Best Salutations and Greetings for Professional Emails (With Examples) Starting a business email the right way could be tricky. At times, you may be uncertain of how to open a business conversation with a customer when sending an email. The important thing to bear

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12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls

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How to Provide Effective Customer Service via Email

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many clients, and nurtured these relationships meticulously. A communication error or poor handling of customers in any other way can destroy this

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How to Get an Email Response from an Unresponsive Client

Introduction When you send a proposal, contract, initial design, questionnaire or any other thing to a client via email, your initial excitement of a possible business deal or positive response may be watered down by the unresponsiveness of the client. It is very important that in your communication with customers, especially via email, that you

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