Author name: Maya Ola

Maya is a seasoned content writer with vast experience in legal, business, and technical articles.

call script

6 Essential Ingredients for a Customer Service Call Script

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to

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prospect on Social Media

How to effectively Prospect and Get Appointment Using Social Networks

It’s no longer news that people spend more of their time online browsing social media, so how much of that time will they use to view product impressions, friends’ recommendations and brand outreach?  Nowadays, people base their buying judgments on reviews made by others that have used the product or patronized a company. The more

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sales script

The Essential Ingredients of an Effective Phone Sales Scripts

From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth

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Customer Service

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a

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