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Business Phone Calls

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How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to...

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...
Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...

12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...

Fixing an Appointment via Phone Call

Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner...

How to Handle a Phone Interview

As you may already be aware, some companies these days prefer to conduct a phone interview rather than a face-to-face talk with an applicant. The phone interview may be part of a series of...

The Basics of Business Phone Call Etiquette

Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how...

How to Quit Your Job via a Phone Call

Quitting one's job is not always something desirable. However, when it comes to it, we would have to make the decision. The standard, most acceptable way of quitting a job is by sending an...