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Business Phone Calls

The Basics of Business Phone Call Etiquette

Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how...

Fixing an Appointment via Phone Call

Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or...

12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...
Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...
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How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

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8 Essential Mistakes You Need to Avoid When Writing a Thank-You...

Many of the highest performers’ job seekers will practice the art of writing a thank you letter after they have been to...

How to Reprimand an Employee via Email

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