Home Business Phone Calls

Business Phone Calls

Customer service telephone scripts

4 Customer Service Telephone Scripts for Professionals

Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently.  This consistency in execution translates into brand identity or service expectations...
Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...

How to Quit Your Job via a Phone Call

Quitting one's job is not always something desirable. However, when it comes to it, we would have to make the decision. The standard, most acceptable way of quitting a job is by sending an...

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming...

Fixing an Appointment via Phone Call

Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner...

How to Handle a Phone Interview

As you may already be aware, some companies these days prefer to conduct a phone interview rather than a face-to-face talk with an applicant. The phone interview may be part of a series of...

The Basics of Business Phone Call Etiquette

Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how...