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Customer Service Phone Calls

Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...
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How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

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How to Appreciate a Subordinate via Email

Looking for tips on writing "thank you emails to employees", read How to Write Thank You Emails to Employees. Do you want...

How to Appreciate Your Teammates via Email

How to Reprimand an Employee via Email