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    Customer Service Phone Calls

    How to Resolve Customer Service Issues – by Email or Telephone?

    A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...
    Customer service telephone scripts

    4 Customer Service Telephone Scripts for Professionals

    Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently.  This consistency in execution translates into brand identity or service expectations...
    Dealing With an Angry Customer on the Phone

    How to Deal With an Angry Customer on the Phone

    As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...
    answer_rude_phone_calls

    How to Answer Rude Phone Calls Professionally

    Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...