Business Phone Calls

Customer service telephone scripts

Customer Service Telephone Scripts: Sample Script for Answering Phone Calls

Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help

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Email to Confirm Verbal Agreements

How To Write An Email To Confirm A Verbal Or On-Phone Agreement Samples Included

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or on-phone agreements to ensure proper documentation of terms and conditions. Writing emails to confirm verbal agreements can also act as reference

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Virtual Receptionist

4 Reasons Every Business Needs a Virtual Receptionist Service

Using B2B service providers can streamline your company’s workflows and reduce overheads, how do you know which functions to outsource? When it comes to customer service, delivering outstanding care can set your business apart from its competitors and maximize client retention, which is why it’s so important to have access to a virtual receptionist service.

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call script

6 Essential Ingredients for a Customer Service Call Script

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to

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sales script

The Essential Ingredients of an Effective Phone Sales Scripts

From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth

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Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be

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sales scripts

4 Great Sales Scripts for Contacting New Prospects on the Phone

Whether you are a direct marketer or B2B salesperson, having a healthy pipeline or list of potential customers is essential to generate a steady stream of sales/business which is necessary for business survival.  Developing this pipeline entails the need to meet, engage or attract new people/prospects to our business, service or product. Some Important Methods

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Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for

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How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen

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