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Customer Service

How To Win Back Old Customers

Most businesses have an established customer base or repeat customers.  These customers account for most of the revenue a business generates as compared to...

Fixing an Appointment via Phone Call

Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how...

How to Apologize to a Customer via Email

There are many reasons why you may need to tender a strong apology to a customer. Beginning with a minor complaint to the one...

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that...

How To Write An Email To Clarify A Client's Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client...

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although...

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