Business Emails
How to Build Effective Customer Service Strategy for Your Online Business
There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses...
Business Emails
How to Resolve Customer Service Issues – by Email or Telephone?
A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a...
Customer Service Phone Calls
4 Customer Service Telephone Scripts for Professionals
Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently. This...
Customer Service
Don't Hold Back on Your Customer Service Quality
Every day we use various services, patronize different businesses, and interact with customer service personnel. We all – as business owners, employees, individuals, and...
Business Emails
How to Write Quotation Emails to Customers
Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations. This...
Business Phone Calls
How to Deal With an Angry Customer on the Phone
As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to...
