Customer Service Emails

Apologize to a Customer

How to Apologize to a Customer via Email: 7 Examples Included

Writing an email to apologize to your customer goes beyond simply saying you’re sorry and stops at providing actual solutions to their concerns and complaints. Granted, you may be required to respond to angry customers, and this may turn you off, but always remember to be empathetic before anything else. Customer relations are one of …

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Email to Request Clarification: Samples and Templates Included

A clarification email is a concise response to request a further explanation regarding a received message. It serves as a means to seek clarification and gain a clearer understanding of the sender’s intended meaning or information conveyed in their initial communication. While email is the defacto mode of communication for professionals, it has flaws. And …

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Service Cancellation Letter

How to Write a Service Contract Cancellation Letter and Samples

A service cancellation letter must be prepared to terminate an event, agreement, subscription, or contract. This document would be drafted by one party and sent to the other party. It is possible to write various cancellation letters like an insurance cancellation letter, a gym cancellation letter, a service cancellation letter, and many more. Reasons to …

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Email to Confirm Verbal Agreements

How To Write An Email To Confirm A Verbal Or On-Phone Agreement Samples Included

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or on-phone agreements to ensure proper documentation of terms and conditions. Writing emails to confirm verbal agreements can also act as reference …

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Handle large amounts of emails quickly

How to Properly Handle Large Amounts of Emails Quickly

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business purposes receive hundreds of emails per day!  Workers in the US are spending as much as 13 hours per week dealing …

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How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service.  How these occurrences are handled and customer service issues resolved will create a lasting impression on …

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