Basic Guidelines & Tips

Many times in business, you would have to deal with an angry or dissatisfied customer. This is normal and expected. The way you handle the situation at the customer service level will greatly determine whether...

Irrespective of the post you hold in your company, you answer to someone; well, that's with the exemption that you own the company. If you have a boss, it means, despite the expectation that...

What we write and how we go about communicating it is determined by who we are relating with. This is why when an email is sent and a file is attached to...

Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should open with an...

When you receive an invitational e-mail, it is good e-mail etiquette to promptly respond. Our sample RSVP e-mail responses will help you respond well. R.S.V.P. is a French expression ("répondez, s'il vous plaît") which is interpreted...

How can you go about asking for a reply in a formal email? Is it wise or unnecessary? Many people get so busy that they eventually forget to reply to emails. Oftentimes, delay in replying...

We live in an age of unprecedented speed. The ever-expanding Web has brought both simplicity and complexity to our lives. Even though these wonders of our time were invented to make...

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...

You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on a tour of...

PEM 101 (Part 2): Tips and Templates for Responding to Professional Emails The Internet has subtly crept into modern life. Unfortunately, the advent of communication through emails has met many people unprepared. As a result,...

Email still remains the basic means of electronic communication for various official and business deals. As a result, our success in business or our workplace greatly depends on how well we communicate with this...

The closing of a business email is almost as important as the email itself. This is because of its strong influence on the response of the email recipient  While your email subject and introduction create...

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

PEM 101 (Part 1): Tips and Templates for Writing Professional Emails Business is tough. Competition is on the increase. A little mistake can make you lose thousands of dollars. As a businessman, you cannot avoid writing...

It is true that properly acknowledging business emails will improve your success rate, doing business in the 21st century.  Countless number of emails in the business world is sent to receive...

With an email account like Gmail, retracting an email sent to a wrong person could be as easy as clicking "unsend" within 5, 10, 20 or 30 seconds of hitting send, depending on your previous...

The closing of your business email may be the last part of the email but it is one of the most important parts as it gets many people confused- I used to be confused...

Introduction I once lost a particular vital item at work. It was a very expensive digital audio recorder, treasured by many colleagues, valued by the boss. Where I left it, I could not recall. I...

Being a responsible netizen or professional in the Internet age also means leaving useful clues and messages for your email correspondents whenever you will be out of...

Reports are a great way for organizations to track events and measure progress.  The larger an organization the more reports are necessary to track operations of the various units and functions.  Progressive organizations have...