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Customer Service Emails

Writing Quotation Emails

How to Write Quotation Emails to Customers

Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations.  This entire process took so much time but with email services,...

Seven Sample Emails to Respond to Customer Enquiry

Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should open with an...

How to Respond to Email Introduction from a Potential Customer

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

How To Win Back Old Customers

Most businesses have an established customer base or repeat customers.  These customers account for most of the revenue a business generates as compared to one-off customers.  Marketing Expert, Ivana Taylor explains...

Automatic Reply Email Examples for Business

You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on a tour of...
Email To Clarify A Client Requirement

How To Write An Email To Clarify A Client’s Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...

How to Write an Apology Email for Providing Wrong Information

It is wise and ethical to send an apology email or text message or put a call through after providing wrong information to a customer (or a potential customer). This is...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming...

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...
Tips for Conflict Management via Email

14 Basic Tips for Conflict Management via Email

Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are...

Seven Follow-Up Sample Emails after No Response from Clients

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...

How to Respond to Email Complaints About Poor Customer Service

Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either...

How to Contact your Clients Effectively Using Business Emails

PEM 101 (Part 1): Tips and Templates for Writing Professional Emails Business is tough. Competition is on the increase. A little mistake can make you lose thousands of dollars.

How to Professionally Reply a Rude Email from a Student’s Parent

You may have to choose your words carefully in responding to this situation. As a teacher, relating with students’ parents who complain incessantly could be tiresome. It is one thing to manage such complaints; it...

How To Reply Customers’ Questions Via Email

  Every company's greatest assets are its customers because without customers there is no company - Michael LeBoeuf Customers are not just always right they are also always inquisitive. In every business, there are questions with...

How to Apologize for an Employee’s Error via Email

It is important as an employer to ascertain the details of what went wrong and why such a thing happened. An email alone may not satisfy some customers, therefore a follow-up visit, after the...

How to Write an Email Introducing Yourself to a Potential Client

Nothing is more appealing when writing an email introducing yourself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is...

How to Request for the Payment of an Overdue Invoice via Email

In business transactions, it is not uncommon to have clients make use of your credit lines. No matter the checks and balances in place, some of these clients may default in the payment of...
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Best Tips and Templates for Writing Customer Friendly Emails

As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to...
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How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...