How to Write Promotional Emails in Business

Introduction The purpose of writing and sending a promotional email is to promote a product or service. The whole idea is to tactfully persuade your client to take advantage of a product or service that...

How to Respond to Email Introduction from a Potential Customer

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

How to Contact your Clients Effectively Using Business Emails

PEM 101 (Part 1): Tips and Templates for Writing Professional Emails Business is tough. Competition is on the increase. A little mistake can make you lose thousands of dollars. As a businessman, you cannot avoid writing...

How to Apologize for an Employee’s Error via Email

Are you in a situation in which your employee has committed an error that could lead to dissatisfaction or outpouring of anger by your client? It is important as an employer to ascertain the details...

Seven Follow-Up Sample Emails after No Response from Clients

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...

Effective Tips for Handling Unhappy Customers Via Email

Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or...
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How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

Seven Sample Emails to Respond to Customer Enquiry

  Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should open with an...

Why Your Clients are Unresponsive to Your Emails

  Introduction It could be quite frustrating when you send business emails to your (potential) customers, hoping for the anticipated response, but end up getting the complete opposite - no response. Many people that find themselves...

Tips for Making Good Personal and Business Phone Calls

Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down...

How to Professionally Reply a Rude Email from a Student’s Parent

You may have to choose your words carefully in responding to this situation. As a teacher, relating with students’ parents who complain incessantly could be tiresome. It is one thing to manage such complaints; it...

How to Provide Effective Customer Service via Email

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many...

Mending a Business Relationship by Apologizing via Email

A letter of apology goes a long way in mending a relationship you or your firm have jeopardized with your client. While in some cases, it would never be enough to say sorry, the...
Writing Quotation Emails

How to Write Quotation Emails to Customers

Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations.  This entire process took so much time but with email services,...

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer...
Tips for Conflict Management via Email

14 Basic Tips for Conflict Management via Email

Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are...

How to Respond to Email Complaints About Poor Customer Service

Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either...
Handle large amounts of emails quickly

How to Properly Handle Large Amounts of Emails Quickly

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...
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Reply Email Samples for Different Situations (Several Examples)

Writing effective replies to business emails is one of the most important skills you should acquire as a good business owner, sales person or marketing personnel. How do hope to satisfy your clients as a...

Basics of Inculcating E-mail Etiquettes into Professional Email Writing

In these days of Ipads, tablets, smartphones, PCs, laptops and several other electronic gadgets, email communication has crept so deep into the human culture. Unfortunately, this “new” means of communication has not been properly...

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How to Reprimand an Employee via Email

A reprimand issued in any form does not speak well in the records of any employee. Therefore, as an employee, reprimanding an employee via...

6 Ways to Polish an Important Email