Seven Follow-Up Sample Emails after No Response from Clients

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...

How to Request for the Payment of an Overdue Invoice via Email

In business transactions, it is not uncommon to have clients make use of your credit lines. No matter the checks and balances in place, some of these clients may default in the payment of...

Effective Tips for Handling Unhappy Customers Via Email

Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or...

How to Professionally Reply a Rude Email from a Student’s Parent

You may have to choose your words carefully in responding to this situation. As a teacher, relating with students’ parents who complain incessantly could be tiresome. It is one thing to manage such complaints; it...

How to Respond to Email Complaints About Poor Customer Service

Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either...

Five Customer Service Email Examples for Replying Angry Customers

Many times in business, you would have to deal with an angry or dissatisfied customer. This is normal and expected. The way you handle the situation at the customer service level will greatly determine whether...

How to Offer Discounts on Overdue Invoices to a Strapped Loyal Client via Email

While conducting business with clients that have credit lines with your company, there are times that invoices will be overdue for various reasons. Although some reasons may not be tenable, there...
Tips for Conflict Management via Email

14 Basic Tips for Conflict Management via Email

Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are...

How to Introduce Yourself to a Prospective Client via Email

Introduction Nothing is more appealing when introducing oneself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is more appropriate when you have had...

How to Provide Effective Customer Service via Email

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many...
Email To Clarify A Client Requirement

How To Write An Email To Clarify A Client’s Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...
Writing Quotation Emails

How to Write Quotation Emails to Customers

Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations.  This entire process took so much time but with email services,...

Mending a Business Relationship by Apologizing via Email

A letter of apology goes a long way in mending a relationship you or your firm have jeopardized with your client. While in some cases, it would never be enough to say sorry, the...
Apologize to a Customer

How to Apologize to a Customer via Email

There are many reasons why you may need to tender a strong apology to a customer. Beginning with a minor complaint to the one that could incur a lawsuit. It is important to know...

How to Apologize for an Employee’s Error via Email

It is important as an employer to ascertain the details of what went wrong and why such a thing happened. An email alone may not satisfy some customers, therefore a follow-up visit, after the...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming...
Handle large amounts of emails quickly

How to Properly Handle Large Amounts of Emails Quickly

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...

Responding to Negative Feedback from Online Clients

Responding to negative feedback from online clients is now a vital aspect of business in our highly digital world. It does not take long for negative reviews, that are not well...

Basics of Inculcating E-mail Etiquettes into Professional Email Writing

In these days of Ipads, tablets, smartphones, PCs, laptops and several other electronic gadgets, email communication has crept so deep into the human culture. Unfortunately, this “new” means of communication has not been properly...