How to Answer Customers’ Enquiries via Email

Customers’ inquiries are made in response to an impression the organization or company has earlier made in their minds.  In the hope that a particular need, be it material, emotional, psychological, etc, could be...
Email To Clarify A Client Requirement

How To Write An Email To Clarify A Client’s Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...

Seven Sample Emails to Respond to Customer Enquiry

Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should open with an...
Writing Quotation Emails

How to Write Quotation Emails to Customers

Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations.  This entire process took so much time but with email services,...

Tips for Making Good Personal and Business Phone Calls

Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down...

How To Win Back Old Customers

Most businesses have an established customer base or repeat customers.  These customers account for most of the revenue a business generates as compared to one-off customers.  Marketing Expert, Ivana Taylor explains...

Basics of Inculcating E-mail Etiquettes into Professional Email Writing

In these days of Ipads, tablets, smartphones, PCs, laptops and several other electronic gadgets, email communication has crept so deep into the human culture. Unfortunately, this “new” means of communication has not been properly...

Effective Tips for Handling Unhappy Customers Via Email

Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or...

How to Write an Email Introducing Yourself to a Potential Client

Nothing is more appealing when writing an email introducing yourself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is...

Seven Follow-Up Sample Emails after No Response from Clients

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...

How To Reply Customers’ Questions Via Email

  Every company's greatest assets are its customers because without customers there is no company - Michael LeBoeuf Customers are not just always right they are also always inquisitive. In every business, there are questions with...
Apologize to a Customer

How to Apologize to a Customer via Email

There are many reasons why you may need to tender a strong apology to a customer. Beginning with a minor complaint to the one that could incur a lawsuit. It is important to know...

How to Respond to Email Introduction from a Potential Customer

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

Automatic Reply Email Examples for Business

You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on a tour of...

How to Communicate That an Email has an Attachment(s)

What we write and how we go about communicating it is determined by who we are relating with. This is why when an email is sent and a file is attached to...

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer...

How to Provide Effective Customer Service via Email

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many...

How to Apologize for an Employee’s Error via Email

It is important as an employer to ascertain the details of what went wrong and why such a thing happened. An email alone may not satisfy some customers, therefore a follow-up visit, after the...
Handle large amounts of emails quickly

How to Properly Handle Large Amounts of Emails Quickly

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...

How to Respond to Email Complaints About Poor Customer Service

Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either...