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    How to Request for the Payment of an Overdue Invoice via Email

    In business transactions, it is not uncommon to have clients make use of your credit lines. No matter the checks and balances in place, some of these clients may default in the payment of...

    How to Write an Email Introducing Yourself to a Potential Client

    Nothing is more appealing when writing an email introducing yourself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is...

    How To Write An Email To Confirm A Verbal Or On-Phone Agreement

    Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming...

    Automatic Reply Email Examples for Business

    You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on a tour of...

    Five Customer Service Email Examples for Replying Angry Customers

    Many times in business, you would have to deal with an angry or dissatisfied customer. This is normal and expected. The way you handle the situation at the customer service level will greatly determine whether...
    Tips for Conflict Management via Email

    14 Basic Tips for Conflict Management via Email

    Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are...

    How to Apologize for an Employee’s Error via Email

    It is important as an employer to ascertain the details of what went wrong and why such a thing happened. An email alone may not satisfy some customers, therefore a follow-up visit, after the...

    How to Contact your Clients Effectively Using Business Emails

    PEM 101 (Part 1): Tips and Templates for Writing Professional Emails Business is tough. Competition is on the increase. A little mistake can make you lose thousands of dollars. As a businessman, you cannot avoid writing...
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    Reply Email Samples for Different Situations (Several Examples)

    Looking for a response to a particular situation, see other professional email responses here. How do hope to satisfy your clients as a business owner without having...
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    Best Tips and Templates for Writing Customer Friendly Emails

    As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to...

    How to Respond to Email Complaints About Poor Customer Service

    Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either...

    How to Answer Customers’ Enquiries via Email

    Customers’ inquiries are made in response to an impression the organization or company has earlier made in their minds.  In the hope that a particular need, be it material, emotional, psychological, etc, could be...

    How to Write Promotional Emails in Business

    Introduction The purpose of writing and sending a promotional email is to promote a product or service. The whole idea is to tactfully persuade your client to take advantage of a product or service that...

    How to Respond to Email Introduction from a Potential Customer

    In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

    7 Examples of Professional Out of Office Emails – Permanent and Temporary Autoresponses

    Being a responsible netizen or professional in the Internet age also means leaving useful clues and messages for your email correspondents whenever you will be out of...

    How to Professionally Reply a Rude Email from a Student’s Parent

    You may have to choose your words carefully in responding to this situation. As a teacher, relating with students’ parents who complain incessantly could be tiresome. It is one thing to manage such complaints; it...

    How to Communicate That an Email has an Attachment(s)

    What we write and how we go about communicating it is determined by who we are relating with. This is why when an email is sent and a file is attached to...

    Tips for Making Good Personal and Business Phone Calls

    Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down...

    Mending a Business Relationship by Apologizing via Email

    A letter of apology goes a long way in mending a relationship you or your firm have jeopardized with your client. While in some cases, it would never be enough to say sorry, the...

    Seven Follow-Up Sample Emails after No Response from Clients

    Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not...