Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life. Studies show that most people using email for business purposes receive hundreds of emails per day! Workers in the US are spending as much as 13 hours per week dealing […]
How to Properly Handle Large Amounts of Emails Quickly Read More »
A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on
How to Resolve Customer Service Issues – by Email or Telephone? Read More »
Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are left unresolved. To resolve a conflict with a person, seeking to understand the other party is perhaps the first thing to
14 Basic Tips for Conflict Management via Email Read More »
As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to their satisfaction. While it is exciting and rewarding, it is also full of its own challenges as results of human flaws
Best Tips and Templates for Writing Customer Friendly Emails Read More »
Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or her employees is to retain the customers. It is wrong to think that the most important thing about your company or
Effective Tips for Handling Unhappy Customers Via Email Read More »
In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many clients, and nurtured these relationships meticulously. A communication error or poor handling of customers in any other way can destroy this
How to Provide Effective Customer Service via Email Read More »
Introduction It could be quite frustrating when you send business emails to your (potential) customers, hoping for the anticipated response, but end up getting the complete opposite – no response. Many people that find themselves in situations like this just surrender and feel they have done their best and move on to another customer,
Why Your Clients are Unresponsive to Your Emails Read More »
Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means, end up not responding your proposals? Well, if you have been in such a situation, the best thing to do is to send
Seven Follow-Up Sample Emails after No Response from Clients Read More »
Introduction The purpose of writing and sending a promotional email is to promote a product or service. The whole idea is to tactfully persuade your client to take advantage of a product or service that will benefit them. Your primary interest should be the client, what is in it for them? Any promotion that does
How to Write Promotional Emails in Business Read More »
In business transactions, it is not uncommon to have clients make use of your credit lines. No matter the checks and balances in place, some of these clients may default in the payment of invoices. Here, you will find out how to request for such delayed invoice(s) via email. Your company may run into serious
How to Request for the Payment of an Overdue Invoice via Email Read More »
While conducting business with clients that have credit lines with your company, there are times that invoices will be overdue for various reasons. Although some reasons may not be tenable, there are clients that genuinely have challenges that have caused this delay. Here, we are considering loyal clients who have verifiable financial difficulties that have
How to Offer Discounts on Overdue Invoices to a Strapped Loyal Client via Email Read More »
It is important as an employer to ascertain the details of what went wrong and why such a thing happened. An email alone may not satisfy some customers, therefore a follow-up visit, after the initial apology, by a customer relations officer may be very appropriate. Your clients should not be treated with levity; the source
How to Apologize for an Employee’s Error via Email Read More »
Customers’ inquiries are made in response to an impression the organization or company has earlier made in their minds. In the hope that a particular need, be it material, emotional, psychological, etc, could be met. Customers often make inquiries to be further enlightened about the need they seek to meet. In answering an Customers often
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Nothing is more appealing when writing an email introducing yourself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is more appropriate when you have had a previous physical encounter and you are following up on it. In such a case, you may have
How to Write an Email Introducing Yourself to a Potential Client Read More »
Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either positive or negative, it can be used as an avenue to build an effective relationship which could lead to the client
How to Respond to Email Complaints About Poor Customer Service Read More »
Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down our productivity at the workplace. Most people today have a mobile phone. In fact, many people can’t imagine how they ever
Tips for Making Good Personal and Business Phone Calls Read More »
In these days of Ipads, tablets, smartphones, PCs, laptops and several other electronic gadgets, email communication has crept so deep into the human culture. Unfortunately, this “new” means of communication has not been properly mastered by many people, even in professional environments. This is most important for businesses and organizations where competition is fiercer, and
Basics of Inculcating E-mail Etiquettes into Professional Email Writing Read More »
