Customer Service Emails

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work...

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client...

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails...

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a...

Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to...

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention...