call center

call script

6 Essential Ingredients for a Customer Service Call Script

By / अगस्त 6, 2021

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to […]

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Call center scripts

22 Best Practices for Using Call Center Scripts

By / जून 14, 2021

Call center scripts are non-negotiable for call center agents. This is especially correct for new agents, but not entirely, as even experienced agents often reference scripts for clarification. When interacting with a customer, call center agents need a script to follow. A set of written or memorized guidelines to help them interact better with customers.

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