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How to Respond to Email Introduction from a Potential Customer

In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to...
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Best Tips and Templates for Writing Customer Friendly Emails

As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods...

How to Answer Rude Phone Calls Professionally

Introduction Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively...

How To Reply Customers’ Questions Via Email

Every company's greatest assets are its customers because without customers there is no company- Michael LeBoeuf Customers are not just always right they are also always inquisitive. In every business, there are...

Effective Tips for Handling Unhappy Customers Via Email

Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well...

Mending a Business Relationship by Apologizing via Email

A letter of apology goes a long way in mending a relationship you or your firm have jeopardized with your client. While in some cases, it would never be enough to...

How to Provide Effective Customer Service via Email

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid...

Why Your Clients are Unresponsive to Your Emails

  Introduction It could be quite frustrating when you send business emails to your (potential) customers, hoping for the anticipated response, but end up getting the complete opposite - no response. Many people...

Seven Follow-Up Sample Emails after No Response from Clients

Introduction Have you been in situations in which clients you had considered to very good potentials that you have spoken to on phone or communicated with via email or by other means,...

How to Write Promotional Emails in Business

Introduction The purpose of writing and sending a promotional email is to promote a product or service. The whole idea is to tactfully persuade your client to take advantage of a product...

Seven Sample Emails to Respond to Customer Enquiry

  Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should...

How to Request for the Payment of an Overdue Invoice via Email

In business transactions, it is not uncommon to have clients make use of your credit lines. No matter the checks and balances in place, some of these clients may default in...

How to Offer Discounts on Overdue Invoices to a Strapped Loyal Client via Email

While conducting business with clients that have credit lines with your company, there are times that invoices will be overdue for various reasons. Although some reasons may not be tenable, there...

How to Apologize for an Employee’s Error via Email

Are you in a situation in which your employee has committed an error that could lead to dissatisfaction or outpouring of anger by your client? It is important as an employer to...

How to Communicate That an Email has an Attachment(s)

What we write and how we go about communicating it is determined by who we are relating with. This is why when an email is sent and a file is attached...

How to Answer Customers’ Enquiries via Email

Customers’ inquiries are made in response to an impression the organization or company has earlier made in their minds.  In the hope that a particular need, be it material, emotional, psychological,...

How to Introduce Yourself to a Prospective Client via Email

Introduction Nothing is more appealing when introducing oneself to a potential client than to come right bold while at it. Introducing yourself to a potential client via email is more appropriate when...

How to Professionally Reply a Rude Email from a Student’s Parent

You may have to choose your words carefully in responding to this situation. As a teacher, relating with students’ parents who complain incessantly could be tiresome. It is one thing to manage...

How to Respond to Email Complaints About Poor Customer Service

Proper responses to email complaints from customers can be used as a powerful tool in business Building and maintaining a functional relationship with customers as well as ensuring that their ever evolving needs and...

Automatic Reply Email Examples for Business

You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on...

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How To Respond To An Employee’s Complaint By Email

Employee complaints can take several forms; from complaints about working conditions such as toilets, water, and air conditioning, to more grave complaints about health,...
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How To Write Email Reports