business scripts

Customer Service Telephone Scripts: Sample Script for Answering Phone Calls

By Chinazom Elizabeth Izuora / February 7, 2023

Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help …

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6 Essential Ingredients for a Customer Service Call Script

By Maya Ola / August 6, 2021

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to …

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The Essential Ingredients of an Effective Phone Sales Scripts

By Maya Ola / May 24, 2021

From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth …

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4 Great Sales Scripts for Contacting New Prospects on the Phone

By Chinazom Elizabeth Izuora / October 30, 2019

Whether you are a direct marketer or B2B salesperson, having a healthy pipeline or list of potential customers is essential to generate a steady stream of sales/business which is necessary for business survival. Developing this pipeline entails the need to meet, engage or attract new people/prospects to our business, service or product. Some Important Methods …

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How to Develop Canned Responses for FAQs and Inquiries

By Chinazom Elizabeth Izuora / July 31, 2019

As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you deliver the highest quality of service every single time. Properly developed canned responses and scripts enable customer service representatives and service …

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How to Develop Scripts to Effectively Respond to FAQs & Inquiries

By Chinazom Elizabeth Izuora / July 31, 2019

Scripts are a valuable resource for call center and customer service operations. Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries. Understanding how to develop scripts for FAQs & inquiries is an essential skill when setting up a call center or customer …

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