Call center scripts are non-negotiable for call center agents. This is especially correct for new agents, but not entirely, as even experienced agents often reference scripts for clarification. When interacting with a customer, call center agents need a script to follow. A set of written or memorized guidelines to help them interact better with customers. …
Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner and portray professionalism while doing so. In the modern business world, most appointments are fixed via email or phone calls. In …
Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such …
