customer feedback

Customer Complaints

9 Examples of Replies to Customer Complaints Email

Customer complaints are an important part of your business, especially when running an e-commerce store like Amazon or eBay that deals mostly with products. No matter how great your product or service is, or how effective your customer service might be, customer complaints are inevitable. Having a customer that brings his or her issue to […]

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Customer Service

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a

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Don’t Hold Back on Your Customer Service Quality

Every day we use various services, patronize different businesses, and interact with customer service personnel.  We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience.

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