Customer complaints are an important part of your business, especially when running an e-commerce store like Amazon or eBay that deals mostly with products. No matter how great your product or service is, or how effective your customer service might be, customer complaints are inevitable. Having a customer that brings his or her issue to …
9 Examples of Replies to Customer Complaints Email Read More »
As a business owner, your number one goal is to service your customers. There are key components to growing your business, one of the most important is providing value for your customers. Providing value for your company is relative, you don’t know if your customers are satisfied with your company if you don’t ask for …
Responding to negative feedback from online clients is now a vital aspect of business in our highly digital world. It does not take long for negative reviews, that are not well managed, to go a little bit viral online. Consequently, these have the potential of smearing the image of your business and causing colossal damages. …
Responding to Negative Feedback from Online Clients Read More »
Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a …
How to Maintain the Right Attitude for Top-Notch Customer Service Read More »
Every day we use various services, patronize different businesses, and interact with customer service personnel. We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience. …
Don’t Hold Back on Your Customer Service Quality Read More »
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