phone etiquette

Phone-Interview-Confirmation-Email

Best Phone Interview Confirmation Email Samples

Sending a phone interview confirmation email is essential, even if you have spoken to the hiring manager or human resource representative on the phone. Preparing a phone interview confirmation email shows you are enthusiastic about the position and interested in joining the company. Writing a phone interview confirmation email should be free of typos and […]

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Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be

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sales scripts

4 Great Sales Scripts for Contacting New Prospects on the Phone

Whether you are a direct marketer or B2B salesperson, having a healthy pipeline or list of potential customers is essential to generate a steady stream of sales/business which is necessary for business survival.  Developing this pipeline entails the need to meet, engage or attract new people/prospects to our business, service or product. Some Important Methods

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