A phone is the quickest mode of communication, I bet only a few people would opine otherwise. Without recourse to where you first met or spoke to the person you intend to make an appointment with over the phone or answer enquiries, every day, all year, speaking on the phone saves time especially if the …
How to Prospect and get Appointments over the phone effectively Read More »
When was the last time you left home without your phone? The Pew Research Centre reports cellphone ownership at about 95%. This presents a huge opportunity for businesses to reach customers on their mobile phones through calls, text and mobile adaptation of services and marketing. Reaching customers through phone calls lacks the scalability of other …
Advanced Ways to Reach Customers on their Mobile Phones Read More »
Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such …
Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls …
