35 thoughts on “20 Email Examples to Respond to Angry Customer”

  1. How to contact an angry and lost customer, some one who is not listening even on the phone. How to convince him, get an appointment.

    1. Hi Jason,

      Thank you for your inquiry. To reply an angry and lost customer as you said, I would provide alternative appointment dates for the customer to choose from. Look at the modified customer service email example 3 below:

      Dear Mr. George,

      I agree with you that the latest Woculus Reader’s Journal which you ordered got to you but has some missing pages. Despite this publication mishap, you read the journal and kept it with you for at least two weeks.

      I am sorry for this printing error on the copy of Woculus Readers’ Journal you purchased. However, I can neither receive the return nor refund you as you demanded. This is because of our company’s policy. We make refunds only for orders whose complaints are received within two weeks of purchase.

      We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered as a result of the printing errors in the Journals you received from us. It is unfortunate that we cannot exchange the Journal at this time due to our policies and the time it has spent with you.

      However, we are willing to make any other compromise that would make you happy. To achieve this, I would like to have a discussion with you at your office. I would be happy to visit at lunchtime any day between Monday and Friday.

      Which of the days will be convenient for you?.

      Again, please accept our apologies and feel free to call me anytime on +2348157479837.

      Cordially,
      Tina Bash
      Sales Director

  2. How to reply a clients with a joyful message.

    LIke for example

    Clients email:
    Thank you JAY,
    I’m am very happy that i just recieved my BAIT. Is there anything that i can do to help? Would you like me to tell the management to acknowledge you for doing a great customer servicere?

  3. You can reply with a message like:

    You are most welcome! I am so glad you are happy with our customer service. Yes, I would love you to tell the management you enjoyed great customer service at Woculus. Remember to mention my name.

    Cheers!

  4. Hi I need your assist How do I reply to customer who need explaination unhappy abt the exchange products using the current price instead of the amount the she purchased was $30. Due the design that she had is already abt a year.

  5. How to write a business mail to a customer whose outstanding balance is due for last three months and to request him to release the money with immediate affect receiving this email….
    This is for an interview and it’s their rule to make this within 100 to 125 words….please help me….

  6. how can I drop a mail when i am done my job and want to tell client for check this and revert back to me if any issues about my service

  7. How to book an appointment with clients who has stopped doing business with our hotel

    How to win clients who got angry with us due to our poor services rendered to them

  8. hi how can I reply to this sample email.

    To whom it may concern:
    I purchased access to the webinar “12 Steps to Sell Online” on January 20th. I was greatly
    disappointed with the quality of the presentation and the skills of the presenter. The speaker
    was crass, condescending and borderline rude. He assumed those his audience were idiots
    and communicated as much with his off-hand comments. You should really rethink who you
    have present on behalf of your organisation. I am so disgusted that I would not only like a
    refund for this webinar, but I also want to close my Success Labs membership and want a
    refund on that as well.

  9. how do you email a customer to inform them that we are rejecting their return because it has been too long and they have exceeded our warranty

  10. Hello J,

    The example 3 above will be of help in answering complaints about orders that have exceeded their warranty period.
    I have replicated the example below for you:

    Dear Mr. George,

    I agree with you that the latest Woculus Reader’s Journal which you ordered got to you but has some missing pages. Despite this publication mishap, you read the journal and kept it with you for at least two weeks.

    I am sorry for this printing error on the copy of Woculus Readers’ Journal you purchased. However, I can neither receive the return nor refund you as you demanded. This is because of our company’s policy. We make refunds only for orders whose complaints are received within two weeks of purchase.

    We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered as a result of the printing errors in the Journals you received from us. It is unfortunate that we cannot exchange the Journal at this time due to our policies and the time it has spent with you.

    We promise to offer you the best services possible always. Please accept our apologies and feel free to call me anytime on +2348157479837.

    Cordially

    Tina Bash

    Sales Director

  11. Hello, how to reply to an angry customer that complains that the voice quality is not good, and we are still working on the quality issues then we will update him once the issue is resolved ???

    What’s the best way to reply as he complains a lot of times and I can’t find more replies ????

  12. hlw

    how to respond to the client that is angry. working for an IT company who receive an angry call from an irate client.my company has locked this client account and their website has down for a number of hours.

  13. A customer has written an angry email complaining that the Yoga leggings
    she purchased a month ago have shrunk and the colour has faded. She mentioned that
    she machine-washed her leggings and dried them in a drier. but our website clearly
    mentions that the leggings can only be hand-washed and should not be put in the drier.
    She is asking for a replacement or a complete refund of Rs. 3000. How would i
    respond to this complaint?

  14. Great information you shared on this blog. Email examples are very helpful to me. I found your website just right for my needs. Thanks for sharing the great information. Good Luck!

  15. Suppose I am an entrepreneur and have just launched my online venture xyzfashion.com, selling trendy and stylish apparel for women. Since i have just launched XYZFashion, customer service is of prime importance to me. A customer has written an angry email complaining that the silk blouse she purchased last week has shrunken. She mentioned that she washed the blouse by hand. my website clearly mentions that the silk clothing cannot be hand-washed or machine-washed at home, it should be dry-cleaned. She is asking for a replacement or a complete refund of Rs. 2000. How would i respond to this complaint? Draft an email.

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