Great online meetings don’t just happen; they require proper planning and attention to detail. The assigned person in charge of planning an online meeting must work as though he were planning a face-to-face meeting....

Declining partnership offers is a natural byproduct of receiving partnership offers as a business organization. Not all partnerships are strategic or a good fit for your organization.  As a business owner or manager, you...

Accepting partnership offers by email has become standard practice with the digitization of businesses.  We looked at the basic considerations for accepting partnership offers by email and how to respond to partnership offers by...

A letter of approval can take two forms or can be written from two positions. The first is as the requesting personnel. The second is as the approving personnel. This article looks at fundamental...

Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family - a...

Incorrectly addressed emails can arise from simple things like mistakes in spelling, an incorrectly placed hyphen or outright misunderstanding of job roles and functions.  What do you do if you receive an email but...

You may have resigned from jobs in the past and realized later that there were things you said, wrote or insinuated that came back to haunt you. Therefore it is important to know what...

Receiving a partnership request is proof that you are doing something correctly as a business and you have a quality desired by other organizations/individuals.  Responding to partnership requests emails may seem very straightforward but...

As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you...

Scripts are a valuable resource for call center and customer service operations.  Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries.  ...

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...

Employee complaints can take several forms; from complaints about working conditions such as toilets, water, and air conditioning, to more grave complaints about health, safety and harassment.  As emails have become one of the...

Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork.  However, working in teams comes with its own...

Requesting for a letter of appointment via email is a quick and convenient way to secure a new contract or engagement as the appointment letter is the most effective way to validate your new...

Reports are a great way for organizations to track events and measure progress.  The larger an organization the more reports are necessary to track operations of the various units and functions.  Progressive organizations have...

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or...

There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them...

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to...