Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer...

When was the last time you left home without your phone?  The Pew Research Centre reports cellphone ownership at about 95%.   This presents a huge opportunity for businesses to reach customers on their mobile...

Email marketers have a lot of tricks up their sleeves to keep their email subscribers opening the emails they send. Anything from changing the time of day an email is sent to switching up...

An online job interview can be the only thing you can think of and stress about when you’re scheduled for one. Any candidate would want to know the interview questions before the interview. Since...

Just like a ripple effect spreading round so also is an action that could be dire to the existence or reputation of an organization. If not nipped in the bud, it could spiral, and...

Writing an email to notify your boss of an error is not as difficult as many people imagine. Anyone can make a mistake at the workplace. No matter how meticulous you may be, there...

Great online meetings don’t just happen; they require proper planning and attention to detail. The assigned person in charge of planning an online meeting must work as though he were planning a face-to-face meeting....

Declining partnership offers is a natural byproduct of receiving partnership offers as a business organization. Not all partnerships are strategic or a good fit for your organization.  As a business owner or manager, you...

Love it or hate it, creating an email and internet usage policy for employees in a workplace is crucial to the success of a business. As an employer, you should be concerned about what...

Accepting partnership offers by email has become standard practice with the digitization of businesses.  We looked at the basic considerations for accepting partnership offers by email and how to respond to partnership offers by...

A letter of approval can take two forms or can be written from two positions. The first is as the requesting personnel. The second is as the approving personnel. This article looks at fundamental...

Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family - a...

Incorrectly addressed emails can arise from simple things like mistakes in spelling, an incorrectly placed hyphen or outright misunderstanding of job roles and functions.  What do you do if you receive an email but...

You may have resigned from jobs in the past and realized later that there were things you said, wrote or insinuated that came back to haunt you. Therefore it is important to know what...

Receiving a partnership request is proof that you are doing something correctly as a business and you have a quality desired by other organizations/individuals.  Responding to partnership requests emails may seem very straightforward but...

As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you...

Scripts are a valuable resource for call center and customer service operations.  Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries.  ...

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...

Employee complaints can take several forms; from complaints about working conditions such as toilets, water, and air conditioning, to more grave complaints about health, safety and harassment.  As emails have become one of the...

Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork.  However, working in teams comes with its own...