How to Write a Refund Request Letter and Samples

Refund Request Letter

In the case of goods or services, a refund request letter is a formal request to return money paid for them. It is written to the merchant and should contain information about the transaction, the reason for the refund, and the expectations for reimbursement.

You may request a refund for several reasons. Whether you are an unsatisfied or angry customer, there are always diplomatic ways to go about all these.

Why is a Refund Request Letter Essential?

If the goods or service you purchased did not meet your expectations, you must notify the retailer in writing through a refund request letter.

Best Practices for Writing a Refund Request Letter

  • Request a refund politely and in a proper manner.
  • Include product information, such as what you bought, when you bought it, and how much it cost.
  • Make clear why you’re returning the product.
  • Ensure essential details about the transaction, such as the delivery date and location.

How to Write a Refund Request Letter

Before you even approach an organization for a refund on goods or services, you need to know the best way to go about everything. With this guide, you will learn the best scenarios of when and how to write a refund request letter.

Make Sure You’ve Read the Policy on Refunds

Some retailers do not provide refunds. Even if a policy did exist, it wouldn’t matter if the seller didn’t explicitly communicate the transaction conditions.

Unless the retailer has a specific return policy, customer rights will generally be dictated by state law. However, keep in mind that even tight “no return” rules may not be enforced if the given products or services are faulty, hazardous, or otherwise not as promised.

If you’ve ever had to return an item to the shop, you will know that the procedure is unpleasant but straightforward. In most retail stores, you may seek a refund within 30 or 60 days after the purchase date, although others may have a no-refunds policy.

Find Your Receipt

The importance of documentation cannot be overstated. Although it may be challenging to get a copy of the original receipt, you should not give up hope since your bank’s online account summary page will likely include a copy of the transaction.

9 Examples of Replies to Customer Complaints Email

Detail the Reasons for a Refund

When writing an email to refund money be specific about why you want a return, but be sure that your request is within the parameters of the refund policy. The better the problem, the more objective and provable it is.

Request Payment or Credit

Do not be vague in your letter of complaint. Verify that the retailer has received the refund request letter and take the necessary steps to ensure receipt. With refunds, timing is crucial. Therefore, it’s best to seek a refund as soon as possible after the initial transaction has occurred.

Take Additional Action

Unfortunately, there are still retailers who will not budge even after a refund request letter. If you haven’t received a refund by the due date, it may be time to escalate the situation. To get your money back, you may file a consumer complaint with the State Attorney General’s Office: File a consumer complaint or post an unfavorable evaluation of the business online.

A problem arises when the store in issue is a long way away. Many gaming platforms, such as Origin, Steam, Blizzard, and well-known e-commerce companies like eBay and Amazon, have their policies for seeking refunds.

Even if you prefer to purchase online, you may run into issues with missing components, broken goods, or long delays.

Refund Letter Examples, Samples, and Templates

Refund Request Letter Template: Refund Letter Format To Bank

[Here is your address]
[To the manager of the bank]
[The bank's name]
[The bank's location]

Sir, I'd want to speak with you.


I'm sending this letter to express my displeasure with the company's handling of my savings [account number and name].

[Tell the reason you want a refund]



[contact number and email]

Refund Email Example 1: Refund Request Letter

Johnson Shine,
Woculus Drive,
New Jersey,
19th February 2022.
Flora’s Cleaning,
Flora’s Avenue,
New Jersey.

Greetings, Flora Yang,

My firm, Perfect Shine, made payment for housecleaning services on January 21st, 2022, and I am requesting $85.42 via the medium of this letter.

On the promotional postcard that was given to my house, your organization promises "100 percent customer satisfaction." It's a shame that I couldn't be happier with the level of service. After your crew left, I discovered shoe prints on the kitchen and dining room floors, indicating that they had not cleaned my house correctly.

By April 1st, 2022, please credit the original card used to make the purchase.

A consumer complaint with the State Attorney General's Office will be necessary if I don't get my money back by this date.

Johnson Shine.

Refund Letter Sample 2: Request Sample Letter for Refund of Money from Bank

Edinburg’s Way.
ASCA Street,
New York,
31st January 2022.
Finn’s Financial Institution,
Off Finn’s Close,
New York.



I've been a loyal customer of your bank for a long time with account number 8242856233. My savings account was drained of $22,442 in error on 18th January, 20222. I'm requesting compensation for this error.

I tried to withdraw $22,442 from an ATM belonging to your bank.

I tried to withdraw money from a slot, but it didn't work. I received an error message that "Your transaction could not be completed at this time.” I got instead. According to the ATM's manager, there were problems with the system.

When I tried to update my passbook recently, I discovered that the money had been taken out of my account by ATM the very same day.

There is no question that this was an incorrect conclusion.

Let me know if there is anything I can do to help you fix the problem.

In light of my current financial predicament, I would appreciate it if this could be completed as soon as possible.

James Black
+8462868697 or [email protected]

Refund Letter Sample  3:

Federal Building.
ATA Way,
23rd January 2022.
State’s Bank,
Banking Street,

The Manager,

I transferred $7386 to my father's savings account, Peters Oreos, on the 2nd of December 2021. My name is Jameson Peters, the account holder of 98587589.

However, I was quickly alerted through SMS when my account had been debited by an extra $7386.

 A few minutes passed before I received an SMS notifying me that the money had been refunded to my account.

The mini-statement from the ATM, which I double-checked, is something I do when I go to the bank. The disadvantage was instantly apparent due to the lack of a reversing mechanism.

Despite the SMS telling me that the money had been refunded, the money was not back into my account.

Please look into the matter and credit the money of Rs. 40,000/- to my account as soon as feasible.

Please do what is required of you and abide by the rules.

Thank you very much in advance for your help!

Jameson Peters
+7736786186 or @[email protected]

Sample Letter for Refund of Money from Company

[Your Name]
[Your Address]
[City, State ZIP Code]
[Your Email Address]
[Today’s Date]

[Recipient Name]
[Company Name]
[City, State ZIP Code]

Dear [Recipient Name],

I am writing to request a refund for the amount of [amount] that I paid to your company on [date of payment]. The payment was for [reason for payment], but unfortunately, the services were not provided as promised.

I have contacted your customer service department multiple times to resolve the issue, but the problem has not been resolved. As a result, I believe that the best course of action is for me to request a refund.

I have attached all relevant documents to support my claim. Please process the refund as soon as possible and let me know the expected timeline for the refund.

I am disappointed that I had to resort to this course of action, but I hope that we can resolve the issue promptly and without any further complications.

Thank you for your attention to this matter.


[Your Name]

Request for Update for Refund

Dear [Recipient Name],

I am writing to follow up on my request for a refund of [amount] dollars, which I submitted on [date of refund request]. As of [today’s date], I have not received any information about the status of my refund.

I understand that refunds may take some time to process, but I am concerned that it has been [number of days/weeks/months] since my initial request and I have not received any updates.

I would appreciate it if you could provide me with an update on the status of my refund as soon as possible. If there are any issues or complications that are causing the delay, please let me know so that we can work together to resolve them.

I hope that we can resolve this matter promptly and efficiently. I appreciate your attention to this issue and look forward to hearing from you soon.

Thank you.


[Your Name]

Sample Email of Refund Money to Customer

Dear [Customer’s Name],

We are writing to confirm that your refund request for [amount]  has been processed and the funds have been issued to your original payment method.

We apologize for any inconvenience that you may have experienced and we appreciate your patience while we investigated and processed your request. We take our commitment to customer satisfaction seriously, and we hope that this resolution meets your expectations.

If you have any questions or concerns about the refund, please do not hesitate to contact us. We will be happy to provide any additional information that you may require.

Thank you for your business and please do not hesitate to contact us in the future if we can be of further assistance.

Best regards,

[Company Name]


Getting a refund can be messy and sometimes frustrating. But, if you know the right way to go about the whole thing, you can rest assured that the process will be smooth. So, instead of going through the turmoil of raising voices, follow the guide in this article to write the perfect refund request letter. The templates here can also be of great assistance to you.

Check out more  Refund Request Letter templates and samples

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