As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for […]
Business Phone Call: Handling Customers’ Complaints Read More »
There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen
How to Build Effective Customer Service Strategy for Your Online Business Read More »
A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on
How to Resolve Customer Service Issues – by Email or Telephone? Read More »
Looking for tips on How to Send an Email for Salary Raise for Your Team Members? Read Asking for a Salary Raise for Your Teammates via Email. Asking for a salary raise may receive either a positive or negative response. No matter the outcome, it is better to be well prepared before going about this
Sending an Email for a Salary Raise? Read This First Read More »
If you have been working for an organization for a good while, and there is no structure or plan for salary raise, but you can tell that from your efforts you deserve one, then this is for you. However, if your company has policies and structures in place to for salary raise and other benefits,
Thinking of Asking for a Salary Raise Via Email? Wait a Minute Read More »
