Author name: Chinazom Elizabeth Izuora

Chinazom has a Bachelors in Business Administration with a major in marketing management and over 4 years of practical experience working as a business consultant providing business development and operational support to organizations.

Employee’s Complaint By Email

How To Respond To An Employee’s Complaint By Email: Samples Included

Employee complaints can take several forms; from complaints about working conditions such as toilets, water, and air conditioning, to more grave complaints about health, safety, and harassment.  As emails have become one of the most effective means organizations use to communicate internally, knowing how to respond to an employee’s complaint by email is in your

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Customer service telephone scripts

Customer Service Telephone Scripts: Sample Script for Answering Phone Calls

Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help

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sample-email-to-clarify-information

Email to Request Clarification: Samples and Templates Included

A clarification email is a concise response to request a further explanation regarding a received message. It serves as a means to seek clarification and gain a clearer understanding of the sender’s intended meaning or information conveyed in their initial communication. While email is the defacto mode of communication for professionals, it has flaws. And

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Email to Confirm Verbal Agreements

How To Write An Email To Confirm A Verbal Or On-Phone Agreement Samples Included

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or on-phone agreements to ensure proper documentation of terms and conditions. Writing emails to confirm verbal agreements can also act as reference

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Incorrectly addressed emails

How to Respond to Incorrectly Addressed Emails: Examples Included

Received the wrong email? Unsure how to reply? Don’t worry, we’ve got you covered. In this article, we’ll guide you through the steps on how to effectively respond when you’ve received an email meant for someone else. From handling the situation gracefully to ensuring confidentiality, our expert tips will help you navigate this common email

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Declining Partnership Offers

Best Samples for Declining Partnership Offers by Email

In the dynamic realm of business, partnership offers abound. However, not every collaboration aligns with our goals and values. Knowing how to decline partnership offers gracefully is an essential skill. In this article, we explore effective strategies to navigate this delicate situation, ensuring professionalism and respect while maintaining focus on your organization’s objectives. Discover the

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rude email from coworker

How to Respond to Rude Emails From Coworkers

Conflicts are bound to arise when individuals of diverse backgrounds and personalities interact.  This is further complicated by office politics and pressures at work, so expect to receive some less than pleasant communication and rude emails from time to time, especially via email. Your ability to manage relationships, remain professional, and respond appropriately to communications

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online meeting

5 Quick Steps to Request a Meeting via Email to be More Productive

Professional salespeople will often say that “meetings make money” as meetings create an excellent opportunity to capture the hearts and pockets of potential customers by creating a lasting impression of the quality and value of your product or service.  These great opportunities for pitching your business don’t just occur. Meetings are sometimes requested weeks in

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Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be

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Post Purchase Experience

How to Start Using Post-Purchase Emails (With Templates)

What happens after a customer makes a purchase? A customer’s post-purchase experience is just as crucial to the success and sustainability of your business as the actions that led to the purchase.  Post-Purchase communication with customers is essential to encourage repeat purchases, customer loyalty, and advocacy. Engagement post-purchase is a contributing factor to overall customer

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sales scripts

4 Great Sales Scripts for Contacting New Prospects on the Phone

Whether you are a direct marketer or B2B salesperson, having a healthy pipeline or list of potential customers is essential to generate a steady stream of sales/business which is necessary for business survival.  Developing this pipeline entails the need to meet, engage or attract new people/prospects to our business, service or product. Some Important Methods

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mobile phone 579543 640

Advanced Ways to Reach Customers on their Mobile Phones

When was the last time you left home without your phone?  The Pew Research Centre reports cellphone ownership at about 95%.   This presents a huge opportunity for businesses to reach customers on their mobile phones through calls, text and mobile adaptation of services and marketing. Reaching customers through phone calls lacks the scalability of other

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