Author name: Dr. Kelechi Duru

Dr. Kelechi Duru is a physician with a keen interest in healthcare administration and business management. And yes, he rather writes about business than the latest clinical trials. He enjoys building castles in the air with his wife (they currently live in one) and has a wild fascination for nature.

Apologize to a Customer

How to Apologize to a Customer via Email: 7 Examples Included

Writing an email to apologize to your customer goes beyond simply saying you’re sorry and stops at providing actual solutions to their concerns and complaints. Granted, you may be required to respond to angry customers, and this may turn you off, but always remember to be empathetic before anything else. Customer relations are one of

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Respond to False Allegations in The Workplace via Emails: Examples Included

In today’s dynamic work environment, false allegations can surface unexpectedly, challenging your professional reputation. Effectively responding to such accusations through email communication requires finesse and strategic precision. This article delves into essential techniques and provides real-world examples to guide you in addressing false workplace allegations with professionalism and confidence. Understanding the Landscape of False Allegations

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decline job offer

How To Decline a Job Offer for Personal Reasons (Examples)

There are many reasons people decline job offers, such as personal reasons, health issues, family reasons: the list is endless. You may find yourself in a situation where, though you are desperate for a job, you realize that you must decline a job offer for personal reasons. This article considers effective means of declining a

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Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for

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