January 2018 – Woculus

How to Develop Scripts to Effectively Respond to FAQs & Inquiries

By Chinazom Elizabeth Izuora / July 31, 2019

Scripts are a valuable resource for call center and customer service operations. Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries. Understanding how to develop scripts for FAQs & inquiries is an essential skill when setting up a call center or customer […]

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How to Properly Handle Large Amounts of Emails Quickly

By Chinazom Elizabeth Izuora / August 28, 2020

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life. Studies show that most people using email for business purposes receive hundreds of emails per day! Workers in the US are spending as much as 13 hours per week dealing

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How to Nudge Underperforming Team Members by Email

By Chinazom Elizabeth Izuora / August 28, 2020

Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork. However, working in teams comes with its own unique challenges for team members and leaders such as dealing with underperforming, unresponsive, unreliable, or inconsistent team members. Underperforming team members

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