“Hello [Client’s Name], this is [Your Name] from [Your Company]. I hope this is a good time. I wanted to follow up regarding our recent conversation about [Product/Service]. If you have any further questions or if you’re ready to move forward, please don’t hesitate to reach out. We’re here to assist you every step of […]
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Writing an email to ask for an appointment politely can seem like a daunting task, but it doesn’t have to be. To send an email asking for an appointment, all you need to do is: be clear and concise about why you’re requesting the appointment, respect the recipient’s time (this means being flexible with your
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One of your goals as an employee should be to stand out and dare to be different. To achieve this, you must be proactive and you are on your way to becoming your boss’ favourite, especially when you focus on what you are asked to do and complete it on time before the need to
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Updating your boss on your current tasks before the due date is essential. To this regard, to stand out and be an indispensable employee, you should endeavor to update your boss regularly on any given task, whilst being meticulous with other duties. In addition, ensure that your updates and information are written or properly documented.
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Writing a thank you email to your boss may be demoralizing as you think your skills and ability to work well will be judged via your business communication skills. Moreover, the simple fact that you are writing your boss would usually send a ‘be careful’ signal, but you don’t have to be frightened or take
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A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to
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Starting out as a personal chat tool, especially after its buy over by Facebook, it has become one of the best business marketing platforms. However, rather than assume everyone on the planet knows about Whatsapp for business and its effectiveness for business use, this post will highlight the best ways to use Whatsapp for business
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According to getvoip, Virtual meetings have grown incredibly over the last few years. Virtual meetings, as the name suggests are the act of meeting to discuss various issues like in a face-to-face meeting but without being located in the same environment. To further help you make your meetings more interactive, let these tips guide you.
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Email is one of the best forms of communication we have today, as messages can be sent and received within minutes. Yes, smartphones with chat applications can do the job as well, but for business communications, emailing is the most popular and effective method. However, emailing may not be the only formal way of communicating,
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For any B2B or B2C marketplace, successful telemarketing remains one of the best ways to source customers because successful telemarketing is just as impactful as referrals. The seller and buyer both benefit from successful telemarketing; the buyer gets information about the product that will satisfy his needs while the seller receives monetary value for the
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A phone is the quickest mode of communication, I bet only a few people would opine otherwise. Without recourse to where you first met or spoke to the person you intend to make an appointment with over the phone or answer enquiries, every day, all year, speaking on the phone saves time especially if the
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Research confirms the likelihood that a company will upsell and cross-sell with email marketing to an existing customer is more than getting to sell to new ones; the most effective way being upselling and cross-sell with email marketing. “Would you prefer oyster or mustard sauce?” “Would you like to get a maintenance package for your car with
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It’s no longer news that people spend more of their time online browsing social media, so how much of that time will they use to view product impressions, friends’ recommendations and brand outreach? Nowadays, people base their buying judgments on reviews made by others that have used the product or patronized a company. The more
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From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth
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For any business, great customer service skills are not easy to gain, although not impossible. Every employee in a company should have some level of customer service skill as each is an ambassador whether employed as a customer service agent or not. The customer service received by customers in a company is one of the
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Cold calling a stranger to pitch successfully is a challenging task. Only the bold and courageous pick the phone to make cold calls, as no one knows what is waiting on the other end of the line. The thought alone in itself is stressful but actually calling is even more stressful. If you are new
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Usually, an unresponsive client who’s been sent a proposal or a follow-up email becomes unresponsive for several reasons, but the most common of them is that the unresponsive client cannot make you his priority over other agendas on his schedule. Their business, family and social life in many ways will supersede the reason why you
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Negotiating with email is entirely different from negotiating physically or over the phone. Dr. Gunther opines thus: we risk miscommunicating with one another if we fail to use one of the five modes of communication, that is: Tone of voice Words Posture Touch Facial Expression But how do we use this while negotiating with email
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The difference between the almost right word & the right word is really a large matter, it’s the difference between the lightning bug and the lightning says Mark Twain the famous reporter. Is he right or wrong? I think he is absolutely right because, irrespective of how carefully you proofread your emails, there will always
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Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a
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