social media

Protecting Your Brand While Using Social Media for Branding

Like it or not, social media is a powerful marketing tool that ranks right up amongst other things like email and search engine marketing. However, unlike other online promotional channels, social media has much more potential to operate as a two-edged sword. Gathering positive reviews can quickly turn into downplaying negative ones. Handling critical comments and

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Video Marketing: How It Can Benefit Your Small Business

In any online business, the most captivating form of marketing still remains video marketing. Furthermore, the most important ingredient of a successful digital marketing campaign, in general, is having compelling content. Research has shown that YouTube is the second most popular site on the web? and is second only to Google in the most visited sites

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Online marketing for small business

Small Business Online Marketing: Growing Despite a Low Budget

A lot of small businesses are looking for ways to stay afloat due to the effect of the pandemic. And with the pandemic far from over, online marketing for small businesses continues to provide immense value to businesses that are exploring online marketing to expand their reach and revenue. Most small business owners are cost-conscious

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email report

Email Report Writing: The Way to Go and the One to Avoid

Email report has become a critical method of tracking both intra- and inter-organisational communications. It is a welcome development as because of it, companies do not have to ship physical paper reports back and forth any longer. Hence, considering the multitude of daily business communications, email reports are not only more environmentally friendly (huge win

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How to Use Email Marketing to Get Back to Business After COVID-19

According to a study, more than 100,000 small businesses have shut permanently since the beginning of the coronavirus pandemic in March. And, this figure continues to rise.  For instance, some of the major companies that filed for bankruptcy are 24 Hour Fitness on June 15, Advantage Rent A Car on May 26, Aeromexico on July

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An Approach to Manage Virtual Assistants for Boosted Outcome

If you are still wondering if you should hire a virtual assistant, the most straightforward answer is: yes, of course, you should. Who doesn’t appreciate the extra help, especially for tedious tasks like bookkeeping and scheduling that can take up much of your work time otherwise? However, it is a shocking revelation that despite the

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E-commerce 2020 | Industry trends during COVID-19

Impact of COVID-19 on the e-commerce sector According to ACI Worldwide, the company that works in the field of electronic payments, during the pandemic, the number of transactions in electronic commerce has increased. Compared to the previous year, in July 2020, the number of global transactions in e-commerce increased by 19%. During this period, the

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What You Need to Know About Identity Protection and Avoiding Identity Theft

Falling prey to identity theft is not something any of us expect to happen to us. However, when it does, it can siphon-off all your hard-earned cash with the blink of an eye, thereby leaving you wondering what happened and compelling you to take several rounds of the cybersecurity officer. And not only money, but there

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How Artificial Intelligence and Machine Learning are Changing B2B Marketing

We live in interesting times. The 21st century has thrust upon us machine capabilities that were the stuff of fiction only yesterday. Now machines can analyze human behavior and accurately do so, thanks to artificial intelligence (AI).  With global business and most other human activities digitized, there is a need for artificial intelligence to help

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small business marketing

7 Reasons – Why A Marketing Database Is Essential For Your Small Businesses

Small businesses face many challenges when it comes to selling their goods and services. They need to ensure they gather and store the right information about their customers so that they can market their products to their targeted audience without hassles at all. When it comes to small businesses, most owners do not give importance

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online meeting

5 Quick Steps to Request a Meeting via Email to be More Productive

Professional salespeople will often say that “meetings make money” as meetings create an excellent opportunity to capture the hearts and pockets of potential customers by creating a lasting impression of the quality and value of your product or service.  These great opportunities for pitching your business don’t just occur. Meetings are sometimes requested weeks in

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Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be

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Post Purchase Experience

How to Start Using Post-Purchase Emails (With Templates)

What happens after a customer makes a purchase? A customer’s post-purchase experience is just as crucial to the success and sustainability of your business as the actions that led to the purchase.  Post-Purchase communication with customers is essential to encourage repeat purchases, customer loyalty, and advocacy. Engagement post-purchase is a contributing factor to overall customer

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