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How To Write Email Reports

Reports are a great way for organizations to track events and measure progress.  The larger an organization the more reports are necessary to track operations of the various units and functions.  Progressive organizations have...
Email To Clarify A Client Requirement

How To Write An Email To Clarify A Client’s Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or...

Tips And Tricks For Successfully Reaching Customers Via Email

There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them...

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...

How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to...

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...
Customer service telephone scripts

4 Customer Service Telephone Scripts for Professionals

Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently.  This consistency in execution translates into brand identity or service expectations...
Email for a Salary Raise

Sending an Email for a Salary Raise? Read This First

Asking for a salary raise may receive either a positive or negative response. No matter the outcome, it is better to be well prepared before going about this request. The better prepared you are,...
Salary Raise Via Email

Thinking of Asking for a Salary Raise Via Email? Wait a Minute

If you have been working for an organization for a good while, and there is no structure or plan for salary raise, but you can tell that from your efforts you deserve one, then...

How To Write Job Offer Letters

Starting a business or working for a small business requires the acquisition of a lot of new skills and knowledge especially when tasked with human resource and admin functions.  Hiring staff is critical to...

How To Write An Email Requesting For The Approval Of The Boss

Irrespective of the post you hold in your company, you answer to someone; well, that's with the exemption that you own the company. If you have a boss, it means, despite the expectation that...
Writing Quotation Emails

How to Write Quotation Emails to Customers

Requests for Quotations (RFQ) were traditionally published in print media or sent out by formal letter to organizations to submit the requested quotations.  This entire process took so much time but with email services,...
thank you email to employees

How to Write Thank You Emails to Employees

As a boss, an employer of labor, one of the ways to bring out the best in your employees is to show appreciation for the good jobs that they do. Just like you have...
unsolicited business proposal

Guide to Handling Unsolicited Business Proposals

Business proposals are an established means of gaining business for most organizations.  While organizations send out business proposals to potential client organizations, detailing their products, services, and terms, they receive just as many proposals...
Formal email writing envelope

Five (5) Important Tips for Writing Formal Emails Professionally

Writing formal emails has become an inevitable part of our lives. Hence, the quality of communication sent out by an organization is often the first impression potential customers receive and a key factor in...
Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...
how-quit-job-email

How to Quit Your Job via Email

If you have been considering how to quit your job without causing so much fuss, this article may just be for you. You may have realized that quitting your job is not as simple...
quit-your-job

Guidelines on How to Quit Your Job Responsibly

There are vital things to consider when you are about to quit your job. How do you go about resigning? What are the things you should not do when you are about to quit...

How to Write Emergency Leave Email (With Samples)

An emergency leave is one not planned for and can sometimes be inevitable. Taking care of an urgent situation which requires your absence from work for a specific period of time without fear of...

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Advanced Ways to Reach Customers on their Mobile Phones

When was the last time you left home without your phone?  The Pew Research Centre reports cellphone ownership at about 95%.   This presents a...