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Avoid Writing These Things in Your Resignation Email

You may have resigned from jobs in the past and realized later that there were things you said, wrote or insinuated that came back to haunt you. Therefore it is important to know what...

How to Respond to a Partnership Request Email

Receiving a partnership request is proof that you are doing something correctly as a business and you have a quality desired by other organizations/individuals.  Responding to partnership requests emails may seem very straightforward but...

How to Develop Canned Responses for FAQs and Inquiries

As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you...

How to Develop Scripts to Effectively Respond to FAQs & Inquiries

Scripts are a valuable resource for call center and customer service operations.  Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries.  ...
Handle large amounts of emails quickly

How to Properly Handle Large Amounts of Emails Quickly

Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life.  Studies show that most people using email for business...

How To Respond To An Employee’s Complaint By Email

Employee complaints can take several forms; from complaints about working conditions such as toilets, water, and air conditioning, to more grave complaints about health, safety and harassment.  As emails have become one of the...

How to Nudge Underperforming Team Members by Email

Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork.  However, working in teams comes with its own...

Requesting A Letter Of Appointment Via Email? Read this first

Requesting for a letter of appointment via email is a quick and convenient way to secure a new contract or engagement as the appointment letter is the most effective way to validate your new...
write-email-reports

How To Write Email Reports

Reports are a great way for organizations to track events and measure progress.  The larger an organization the more reports are necessary to track operations of the various units and functions.  Progressive organizations have...
Email To Clarify A Client Requirement

How To Write An Email To Clarify A Client’s Requirement

Businesses exist to serve.  For this reason, there will be a lot of occasions when you will have to interact with customers, clarify client requirements and deliver on customer requirements.   While the telephone is...

How To Write An Email To Confirm A Verbal Or On-Phone Agreement

Agreements, especially those of a business or legal nature, are best documented and confirmed.  You risk future conflict by leaving an agreement verbal.  Emails provide a fast and effective means of confirming verbal or...

Tips And Tricks For Successfully Reaching Customers Via Email

There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them...

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...

How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to...

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...
Customer service telephone scripts

4 Customer Service Telephone Scripts for Professionals

Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently.  This consistency in execution translates into brand identity or service expectations...
Email for a Salary Raise

Sending an Email for a Salary Raise? Read This First

Asking for a salary raise may receive either a positive or negative response. No matter the outcome, it is better to be well prepared before going about this request. The better prepared you are,...
Salary Raise Via Email

Thinking of Asking for a Salary Raise Via Email? Wait a Minute

If you have been working for an organization for a good while, and there is no structure or plan for salary raise, but you can tell that from your efforts you deserve one, then...

How To Write Job Offer Letters

Starting a business or working for a small business requires the acquisition of a lot of new skills and knowledge especially when tasked with human resource and admin functions.  Hiring staff is critical to...

How To Write An Email Requesting For The Approval Of The Boss

Irrespective of the post you hold in your company, you answer to someone; well, that's with the exemption that you own the company. If you have a boss, it means, despite the expectation that...

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How to Successfully Ask for An Appointment in an Email to...

There is no shortcut to effective prospecting via email than to pay attention to every detail, sentence, the manner of approach and tone. However,...

How to Quit Your Job via a Phone Call