A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on […]
How to Resolve Customer Service Issues – by Email or Telephone? Read More »
As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when you have to deal with an angry customer on the phone. This is particularly tough if this customer is totally unreasonable.
How to Deal With an Angry Customer on the Phone Read More »
Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how to ensure that every business phone call you make or receive adds value to your client and company. There is no
The Basics of Business Phone Call Etiquette Read More »
Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such
How to Answer Rude Phone Calls Professionally Read More »
Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls
12 Tips for Answering Business Phone Calls Read More »
Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down our productivity at the workplace. Most people today have a mobile phone. In fact, many people can’t imagine how they ever
Tips for Making Good Personal and Business Phone Calls Read More »
