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Customer service telephone scripts

4 Customer Service Telephone Scripts for Professionals

Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently.  This consistency in execution translates into brand identity or service expectations...
Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...

The Basics of Business Phone Call Etiquette

Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how...

How to Answer Rude Phone Calls Professionally

Introduction Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...

Tips for Making Good Personal and Business Phone Calls

Most of the things that have made life easier for humans have also come with their disadvantages. A very recent example is mobile phones.  Unless businesses and organizations learn to properly train their staff on...

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How to Successfully Ask for An Appointment in an Email to...

There is no shortcut to effective prospecting via email than to pay attention to every detail, sentence, the manner of approach and tone. However,...

How to Quit Your Job via a Phone Call