Business Phone Call: Handling Customers’ Complaints
As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of...
How to Build Effective Customer Service Strategy for Your Online Business
There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to...
How to Resolve Customer Service Issues – by Email or Telephone?
A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization...
4 Customer Service Telephone Scripts for Professionals
Developing and implementing a standard procedure for processes in an organization ensures that each process is executed in a nearly identical manner consistently. This consistency in execution translates into brand identity or service expectations...
How to Deal With an Angry Customer on the Phone
As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when...
The Basics of Business Phone Call Etiquette
Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how...
How to Answer Rude Phone Calls Professionally
Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...
12 Tips for Answering Business Phone Calls
Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...
Tips for Making Good Personal and Business Phone Calls
Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down...