“Hello [Client’s Name], this is [Your Name] from [Your Company]. I hope this is a good time. I wanted to follow up regarding our recent conversation about [Product/Service]. If you have any further questions or if you’re ready to move forward, please don’t hesitate to reach out. We’re here to assist you every step of …
Among the unending list of marketing and sales techniques for lead generation, there’s cold calling. The metrics for success with cold calling can be tipped severely in your favour if you follow certain rules. One of those rules is cold calling to schedule appointments rather than to make a sale. Why is that? Cold calling …
Best Examples of Phone Script for Scheduling Appointments Read More »
Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help …
Customer Service Telephone Scripts: Sample Script for Answering Phone Calls Read More »
Agreements, especially those of a business or legal nature, are best documented and confirmed. You risk future conflict by leaving an agreement verbal. Emails provide a fast and effective means of confirming verbal or on-phone agreements to ensure proper documentation of terms and conditions. Writing emails to confirm verbal agreements can also act as reference …
How To Write An Email To Confirm A Verbal Or On-Phone Agreement Samples Included Read More »
Using B2B service providers can streamline your company’s workflows and reduce overheads, how do you know which functions to outsource? When it comes to customer service, delivering outstanding care can set your business apart from its competitors and maximize client retention, which is why it’s so important to have access to a virtual receptionist service. …
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A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to …
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For any B2B or B2C marketplace, successful telemarketing remains one of the best ways to source customers because successful telemarketing is just as impactful as referrals. The seller and buyer both benefit from successful telemarketing; the buyer gets information about the product that will satisfy his needs while the seller receives monetary value for the …
A phone is the quickest mode of communication, I bet only a few people would opine otherwise. Without recourse to where you first met or spoke to the person you intend to make an appointment with over the phone or answer enquiries, every day, all year, speaking on the phone saves time especially if the …
How to Prospect and get Appointments over the phone effectively Read More »
Call center scripts are non-negotiable for call center agents. This is especially correct for new agents, but not entirely, as even experienced agents often reference scripts for clarification. When interacting with a customer, call center agents need a script to follow. A set of written or memorized guidelines to help them interact better with customers. …
From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth …
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Cold calling a stranger to pitch successfully is a challenging task. Only the bold and courageous pick the phone to make cold calls, as no one knows what is waiting on the other end of the line. The thought alone in itself is stressful but actually calling is even more stressful. If you are new …
Take the Stress out of Cold-Calls, Learn Simple Tricks Read More »
Usually, an unresponsive client who’s been sent a proposal or a follow-up email becomes unresponsive for several reasons, but the most common of them is that the unresponsive client cannot make you his priority over other agendas on his schedule. Their business, family and social life in many ways will supersede the reason why you …
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Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be …
5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out Read More »
Whether you are a direct marketer or B2B salesperson, having a healthy pipeline or list of potential customers is essential to generate a steady stream of sales/business which is necessary for business survival. Developing this pipeline entails the need to meet, engage or attract new people/prospects to our business, service or product. Some Important Methods …
4 Great Sales Scripts for Contacting New Prospects on the Phone Read More »
Most businesses have an established customer base or repeat customers. These customers account for most of the revenue a business generates as compared to one-off customers. Marketing Expert, Ivana Taylor explains that a study done by Marketing Metrics found that there is a: 60 to 70% chance of successfully selling again to a current customer …
As you may already be aware, some companies these days prefer to conduct a phone interview rather than a face-to-face talk with an applicant. The phone interview may be part of a series of interviews that may or may not involve a face-to-face meeting. At times, a single phone interview is all that is needed …
Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner and portray professionalism while doing so. In the modern business world, most appointments are fixed via email or phone calls. In …
Quitting one’s job is not always something desirable. However, when it comes to it, we would have to make the decision. The standard, most acceptable way of quitting a job is by sending an official resignation email, submitting a letter of resignation or simply by a face-to-face conversation with your boss. Using any of these …
As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for …
Business Phone Call: Handling Customers’ Complaints Read More »
There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen …
How to Build Effective Customer Service Strategy for Your Online Business Read More »
