Business Phone Calls

Introduction Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...

Most of the things that have made life easier for humans have also come with their disadvantages. A very recent example is mobile phones.  Unless businesses and organizations learn to properly train their staff on...