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How to Answer Rude Phone Calls Professionally

Introduction Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone...

12 Tips for Answering Business Phone Calls

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing...

Tips for Making Good Personal and Business Phone Calls

Most of the things that have made life easier for humans have also come with their disadvantages. A very recent example is mobile phones.  Unless businesses and organizations learn to properly train their staff on...

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Advanced Ways to Reach Customers on their Mobile Phones

When was the last time you left home without your phone?  The Pew Research Centre reports cellphone ownership at about 95%.   This presents a...