Customer Service Phone Calls

Customer service telephone scripts

Customer Service Telephone Scripts: Sample Script for Answering Phone Calls

Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help […]

Customer Service Telephone Scripts: Sample Script for Answering Phone Calls Read More »

call script

6 Essential Ingredients for a Customer Service Call Script

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to

6 Essential Ingredients for a Customer Service Call Script Read More »

sales script

The Essential Ingredients of an Effective Phone Sales Scripts

From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth

The Essential Ingredients of an Effective Phone Sales Scripts Read More »

Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out Read More »

call center 2275745 640

Business Phone Call: Handling Customers’ Complaints

As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for

Business Phone Call: Handling Customers’ Complaints Read More »

cup 2752105 640

How to Build Effective Customer Service Strategy for Your Online Business

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers!  Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen

How to Build Effective Customer Service Strategy for Your Online Business Read More »

mark 804938 640

How to Resolve Customer Service Issues – by Email or Telephone?

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service.  How these occurrences are handled and customer service issues resolved will create a lasting impression on

How to Resolve Customer Service Issues – by Email or Telephone? Read More »

answer_rude_phone_calls

How to Answer Rude Phone Calls Professionally

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such

How to Answer Rude Phone Calls Professionally Read More »

Scroll to Top