Customer Service Phone Calls

6 Essential Ingredients for a Customer Service Call Script

A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an...

10 Strategies for a Successful Telemarketing

For any B2B or B2C marketplace, successful telemarketing remains one of the best ways to source customers because successful telemarketing is just as impactful...

How to Prospect and get Appointments over the phone effectively

A phone is the quickest mode of communication, I bet only a few people would opine otherwise. Without recourse to where you first met...

22 Best Practices for Using Call Center Scripts

Call center scripts are non-negotiable for call center agents. This is especially correct for new agents, but not entirely, as even experienced agents often...

The Essential Ingredients of an Effective Phone Sales Scripts

From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is...

6 Most Important Customer Service Skills

For any business, great customer service skills are not easy to gain, although not impossible. Every employee in a company should have some level...

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