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    Basic Guidelines & Tips

    Five Customer Service Email Examples for Replying Angry Customers

    Many times in business, you would have to deal with an angry or dissatisfied customer. This is normal and expected. The way you handle the situation at the customer service level will greatly determine whether...

    7 Examples of Professional Out of Office Emails – Permanent and Temporary Autoresponses

    Being a responsible netizen or professional in the Internet age also means leaving useful clues and messages for your email correspondents whenever you will be out of...

    How To Write An Email Requesting For The Approval Of The Boss

    Irrespective of the post you hold in your company, you answer to someone; well, that's with the exemption that you own the company. If you have a boss, it means, despite the expectation that...

    Business Email Examples: Thank you Emails, Accepting Invitations, Confirming Appointments

    We live in an age of unprecedented speed. The ever-expanding Web has brought both simplicity and complexity to our lives. Even though these wonders of our time were invented to make...

    How to Reply an Email to Confirm Appointment

    As a professional, entrepreneur, freelancer or manager, you probably receive emails requesting that you confirm your interest or availability for a meeting, event or activity regularly. This is done to avoid the frustration of...

    Seven Sample Emails to Respond to Customer Enquiry

    Quick Tips: Responding to Customer Enquiry via Email When customers make enquiries via email, endeavor to respond as quickly as possible. This shows that you place value on them. The email should open with an...

    How to Write Acknowledgement Email Replies (With Samples)

    Even though email is an offshoot of letter writing that came with the digital age, many people have not been able to master letter writing let alone emailing. This isn't a problem anyway because...

    Automatic Reply Email Examples for Business

    You might be one of those wondering how automatic reply emails work without getting your customers feeling bad. I’ve been in your shoes but I sailed through by setting out on a tour of...
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    How To Write Email Reports

    Reports are a great way for organizations to track events and measure progress.  The larger an organization the more reports are necessary to track operations of the various units and functions.  Progressive organizations have...
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    How to Acknowledge an Email Professionally

    It is true that properly acknowledging business emails will improve your success rate, doing business in the 21st century.  Countless number of emails in the business world is sent to receive...

    Sample RSVP E-mail Responses for Accepting or Declining Invitations

    When you receive an invitational e-mail, it is good e-mail etiquette to promptly respond. Our sample RSVP e-mail responses will help you respond well. R.S.V.P. is a French expression ("répondez, s'il vous plaît") which is interpreted...

    How to Report a Missing Vital Item in Your Care via Email

    Introduction I once lost a particular vital item at work. It was a very expensive digital audio recorder, treasured by many colleagues, valued by the boss. Where I left it, I could not recall. I...
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    How to Respond to Incorrectly Addressed Emails

    Incorrectly addressed emails can arise from simple things like mistakes in spelling, an incorrectly placed hyphen or outright misunderstanding of job roles and functions.  What do you do if you receive an email but...

    How to Respond to Email Introduction from a Potential Customer

    In a world where the internet has taken over from the pen and paper, we may be tempted to neglect or pay less attention to what we are writing and to whom we are...

    How to Write an Apology Email for Providing Wrong Information

    It is wise and ethical to send an apology email or text message or put a call through after providing wrong information to a customer (or a potential customer). This is...

    Best Samples for Accepting Partnership Offers by Email

    Accepting partnership offers by email has become standard practice with the digitization of businesses.  We looked at the basic considerations for accepting partnership offers by email and how to respond to partnership offers by...

    9 Tips You Need to Write and Respond to Emails Professionally

    PEM 101 (Part 2): Tips and Templates for Responding to Professional Emails The Internet has subtly crept into modern life. Unfortunately, the advent of communication through emails has met many people unprepared. As a result,...

    How to File a Sexual Harassment Complaint via Email

    Sexual harassment can be encountered anywhere, including a professional environment where there are strict rules and etiquette guiding human interactions. The first step to take when you face sexual harassment from a colleague at work...
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    How to Respond to an Angry Boss through Email

      While you cannot dictate how people will relate with you and their attitudes, you can determine your response to them. One of the things that drain satisfaction out of a job is dealing with an...

    How to Use Email to Notify Your Boss of an Error You Made

    Writing an email to notify your boss of an error is not as difficult as many people imagine. Anyone can make a mistake at the workplace. No matter how meticulous you may be, there...