An escalation email is a tad different from a regular complaint email. This is because while a complaint email is registering the grievance, an escalation email is well, escalating it. While both emails fall under the same spectrum, the method of handling them differs slightly. Slightly enough to make all the difference. What is an […]
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As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to their satisfaction. While it is exciting and rewarding, it is also full of its own challenges as results of human flaws
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In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many clients, and nurtured these relationships meticulously. A communication error or poor handling of customers in any other way can destroy this
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