customer service

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How to Write an Email Answering Customer Questions

The first thing you must do when writing emails answering customer questions is to understand the question and to provide the correct response. If you’re replying to angry customers, your approach should be different. However, if you’re responding to regular questions, you must ensure you answer the question entirely and leave the customer satisfied. As …

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Apologize to a Customer

How to Apologize to a Customer via Email: 7 Examples Included

Writing an email to apologize to your customer goes beyond simply saying you’re sorry and stops at providing actual solutions to their concerns and complaints. Granted, you may be required to respond to angry customers, and this may turn you off, but always remember to be empathetic before anything else. Customer relations are one of …

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Customer Service Career Path

Customer Service Career Path

The customer service career path is highly lucrative and fulfilling since hardly any industry doesn’t deal with customers now and then.  Since the customer is the reason why most businesses exist, how we relate with them should take the most importance. This is why most companies seek to hire highly professional and skilled personnel to …

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10 Live chat Tools for Your E-commerce Business

Top 10 Live chat Tools for Your E-commerce Business

Setting up live chat tools for your e-commerce business is very important because they allow you to provide instant response and a personalized experience to your customers. Most customers want their questions answered instantly, and any problem or uncertainty with their purchase can make them leave your website or abandon their carts. Using a live …

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Dealing with Angry Customers on the Telephone

5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out

Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be …

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How to Write Great Content for Messaging Bots – 6 Tips

Entrepreneurs put a lot of efforts into developing digital marketing strategies to attract new customers and take their businesses to the next level. Researches have shown that among all digital marketing tools, email marketing is the most popular. Being on top of the biggest generated ROI, email marketing brings $44 for every $1 spent. However, …

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How to Answer Emails to Keep Customers Coming Back

Email marketing or correspondence, in general, can be tricky. While different from traditional marketing, it still requires you to be the salesperson. However, email marketing separates itself from traditional means of advertisement for one important reason – individual targeting. Every email you write will be opened, read and experienced individually. People rarely experience emails with …

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Customer Service

How to Maintain the Right Attitude for Top-Notch Customer Service

Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a …

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Don’t Hold Back on Your Customer Service Quality

Every day we use various services, patronize different businesses, and interact with customer service personnel.  We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience. …

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