Starting a business or working for a small business requires the acquisition of a lot of new skills and knowledge especially when tasked with human resource and admin functions. Hiring staff is critical to all businesses, so you will be tasked to develop or update offer letters for new employees. In this article, we will […]
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Every day we use various services, patronize different businesses, and interact with customer service personnel. We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience.
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As a boss, an employer of labor, one of the ways to bring out the best in your employees is to show appreciation for the good jobs that they do. Just like you have the right to issue queries and reprimand an employee when necessary, it is also important to send appreciation emails to employees
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Business proposals are an established means of gaining business for most organizations. While organizations send out business proposals to potential client organizations, detailing their products, services, and terms, they receive just as many proposals from other organizations offering various products, services or opportunities for partnership. Traditionally, business proposals were sent out as letters but nowadays
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Writing formal emails has become an inevitable part of our lives. Hence, the quality of communication sent out by an organization is often the first impression potential customers receive and a key factor in meeting existing customer requirements. As email has become one of the most popular means of communicating with customers, it is essential
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The productive outcomes and intentions from a meeting will not translate into concrete business leads or sales for you or your organization with no follow up email! Your actions in the hours or days after a meeting are the most critical factors in whether or not you close the client/deal and outcomes from the meeting
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As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when you have to deal with an angry customer on the phone. This is particularly tough if this customer is totally unreasonable.
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If you have been considering how to quit your job without causing so much fuss, this article may just be for you. You may have realized that quitting your job is not as simple as you had imagined. The reason for this is that you may not know how to communicate your reason, or you
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There are vital things to consider when you are about to quit your job. How do you go about resigning? What are the things you should not do when you are about to quit your job? These are relevant questions that must be satisfactorily answered before turning in your resignation email or letter. How Not
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Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are left unresolved. To resolve a conflict with a person, seeking to understand the other party is perhaps the first thing to
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The end of a job interview session does not necessarily mean the end of your interview. You still have a chance to make a good impression by sending a job interview follow-up email. This is an excellent opportunity to help you get ahead of other candidates that were present for the interview. Many job seekers
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Your subject line is a vital aspect of your business email. For your email to achieve its intended purpose, the subject line has to be given proper attention. Many people do not take this aspect of their email seriously. In fact, some people just send emails without subject lines and expect results from such emails!
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If you are a job seeker, you may want to explore the option of using emails to achieve your goal. There are reasons why this option will be of benefit to you. One obvious advantage of seeking for jobs via email is that you get to do a wide search without having to move
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Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how to ensure that every business phone call you make or receive adds value to your client and company. There is no
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Want to learn about professional email greetings? Read our post on Best Salutations and Greetings for Professional Emails (With Examples) Starting a business email the right way could be tricky. At times, you may be uncertain of how to open a business conversation with a customer when sending an email. The important thing to bear
Starting a Business Email: Openings for Formal, Semi-formal, and Informal Emails Read More »
As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to their satisfaction. While it is exciting and rewarding, it is also full of its own challenges as results of human flaws
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Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such
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Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or her employees is to retain the customers. It is wrong to think that the most important thing about your company or
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Email marketing is a form of online advertising that many businesses use to better the reach of their target audience. Email marketing is about building relationships with existing, known prospects and customers – individuals who have actively provided contact details in return for valuable offers or content. Also, email marketing is used as a great
Top Seven [7] Email Marketing Service Providers to Consider Read More »
Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls
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