Providing top-notch customer service without the right attitude is like expecting a harvest when nothing was sown. Attitude perception is like a smoke that cannot be hidden, it is what will help a customer representative provide an unparalleled customer service experience to customers on a daily basis. More like a state of mind or a […]
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When was the last time you left home without your phone? The Pew Research Centre reports cellphone ownership at about 95%. This presents a huge opportunity for businesses to reach customers on their mobile phones through calls, text and mobile adaptation of services and marketing. Reaching customers through phone calls lacks the scalability of other
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Email marketers have a lot of tricks up their sleeves to keep their email subscribers opening the emails they send. Anything from changing the time of day an email is sent to switching up content can keep fickle readers opening, clicking and buying. But if you’ve been sending promotional emails or newsletters and you’re seeing
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An online job interview can be the only thing you can think of and stress about when you’re scheduled for one. Any candidate would want to know the interview questions before the interview. Since no one is a mind reader, we have tried to sum up some of the most common online interview questions that
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Great online meetings don’t just happen; they require proper planning and attention to detail. The assigned person in charge of planning an online meeting must work as though he were planning a face-to-face meeting. However, the benefits of holding online meetings over face-to-face meeting cannot be overemphasized. It is daunting enough that meetings have to
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Love it or hate it, creating an email and internet usage policy for employees in a workplace is crucial to the success of a business. As an employer, you should be concerned about what your employees do online, what and how your image as a company is being portrayed. It goes beyond the message in
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Slack is an application any organization can utilize to create group chats and channels with various topics, with integration with custom-built apps and messages from bots. From its inception, Slack has recorded more than 12 million active users, and day by day, more businesses are taking to its use. Slack proves to be one of
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Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family – a family member that has performed a function and demands payment- but family none the less. As businesses depend on the input,
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You may have resigned from jobs in the past and realized later that there were things you said, wrote or insinuated that came back to haunt you. Therefore it is important to know what not to say in your resignation email or letter. Even if your feelings are genuine, that is, you were actually poorly
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As a customer service representative or the manager of the customer service department at your organization, your focus is on how to shorten the turnaround time for responding to customer inquiries while ensuring you deliver the highest quality of service every single time. Properly developed canned responses and scripts enable customer service representatives and service
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Scripts are a valuable resource for call center and customer service operations. Scripts for FAQs & inquiries help such organizations streamline operations and ensure speed and efficiency in responding to customer questions and inquiries. Understanding how to develop scripts for FAQs & inquiries is an essential skill when setting up a call center or customer
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Email has become an indispensable part of doing business globally. It also contributes significantly to the overall stress inherent in day to day work life. Studies show that most people using email for business purposes receive hundreds of emails per day! Workers in the US are spending as much as 13 hours per week dealing
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Modern and Proactive organizations have shifted from management systems that encourage individuality, competition, and internal rivalry to more inclusive and collaborative management systems that encourage teamwork. However, working in teams comes with its own unique challenges for team members and leaders such as dealing with underperforming, unresponsive, unreliable, or inconsistent team members. Underperforming team members
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Requesting for a letter of appointment via email is a quick and convenient way to secure a new contract or engagement as the appointment letter is the most effective way to validate your new job, contract, or gig. Appointment letters are not just “nice-to-have” or mere documentation. Letters of Appointment act as legal documents that
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There are a lot products, services, and needs dragging the limited attention and resources of your desired clientele, therefore, businesses must be proactive and inventive in finding ways to reach customers and attract them to offered products or services. Reaching customers via Email is a versatile and low-cost solution for proactive businesses. Statistics and findings of
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As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for
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There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen
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A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on
How to Resolve Customer Service Issues – by Email or Telephone? Read More »
Looking for tips on How to Send an Email for Salary Raise for Your Team Members? Read Asking for a Salary Raise for Your Teammates via Email. Asking for a salary raise may receive either a positive or negative response. No matter the outcome, it is better to be well prepared before going about this
Sending an Email for a Salary Raise? Read This First Read More »
If you have been working for an organization for a good while, and there is no structure or plan for salary raise, but you can tell that from your efforts you deserve one, then this is for you. However, if your company has policies and structures in place to for salary raise and other benefits,
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