Basic Guidelines & Tips – Page 7

How to Build Effective Customer Service Strategy for Your Online Business

By Chinazom Elizabeth Izuora / February 7, 2023

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen […]

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Sending an Email for a Salary Raise? Read This First

By Dr. Kelechi Duru / April 17, 2023

Looking for tips on How to Send an Email for Salary Raise for Your Team Members? Read Asking for a Salary Raise for Your Teammates via Email. Asking for a salary raise may receive either a positive or negative response. No matter the outcome, it is better to be well prepared before going about this

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Don’t Hold Back on Your Customer Service Quality

By Chinazom Elizabeth Izuora / February 7, 2023

Every day we use various services, patronize different businesses, and interact with customer service personnel. We all – as business owners, employees, individuals, and customer service reps- have experienced good and bad service at some point in time. Therefore, the best estimation of customer service quality and value is our own individual preferences and experience.

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Five (5) Important Tips for Writing Formal Emails Professionally

By Chinazom Elizabeth Izuora / August 28, 2017

Writing formal emails has become an inevitable part of our lives. Hence, the quality of communication sent out by an organization is often the first impression potential customers receive and a key factor in meeting existing customer requirements. As email has become one of the most popular means of communicating with customers, it is essential

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Guidelines on How to Quit Your Job Responsibly

By Dr. Kelechi Duru / July 2, 2020

There are vital things to consider when you are about to quit your job. How do you go about resigning? What are the things you should not do when you are about to quit your job? These are relevant questions that must be satisfactorily answered before turning in your resignation email or letter. How Not

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14 Basic Tips for Conflict Management via Email

By Teju Duru / December 23, 2023

Everyone communicates, doing so effectively is paramount in conflict management via email. It is possible to keep passing information across without effectively communicating to the other party. This is the reason most conflicts are left unresolved. To resolve a conflict with a person, seeking to understand the other party is perhaps the first thing to

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How to Write Business Email Subject Lines

By Dr. Kelechi Duru / July 31, 2019

Your subject line is a vital aspect of your business email. For your email to achieve its intended purpose, the subject line has to be given proper attention. Many people do not take this aspect of their email seriously. In fact, some people just send emails without subject lines and expect results from such emails!

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The Standard Etiquettes for Job Search via Email

By Dr. Kelechi Duru / August 27, 2020

If you are a job seeker, you may want to explore the option of using emails to achieve your goal. There are reasons why this option will be of benefit to you. One obvious advantage of seeking for jobs via email is that you get to do a wide search without having to move

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Starting a Business Email: Openings for Formal, Semi-formal, and Informal Emails

By Dr. Kelechi Duru / August 16, 2019

Want to learn about professional email greetings? Read our post on Best Salutations and Greetings for Professional Emails (With Examples) Starting a business email the right way could be tricky. At times, you may be uncertain of how to open a business conversation with a customer when sending an email. The important thing to bear

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Best Tips and Templates for Writing Customer Friendly Emails

By Teju Duru / February 7, 2023

As humans, nothing gets to us like care. This is the full-time job of every customer care agent, caring for the needs and complaints of your customers as you provide goods or services to their satisfaction. While it is exciting and rewarding, it is also full of its own challenges as results of human flaws

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Effective Tips for Handling Unhappy Customers Via Email

By Adebola Williams / February 7, 2023

Customers are at the heart of every business. In other words, businesses exist for their customers. The customer always has a choice, and the role of the business owner as well as his or her employees is to retain the customers. It is wrong to think that the most important thing about your company or

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How to Provide Effective Customer Service via Email

By Dr. Kelechi Duru / February 7, 2023

In business a minor incidence can make you lose key clients, therefore it is very important to be effective in dealing with customers professionally. Over time, you may have established solid relationships with many clients, and nurtured these relationships meticulously. A communication error or poor handling of customers in any other way can destroy this

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Why Your Clients are Unresponsive to Your Emails

By Dr. Kelechi Duru / February 7, 2023

Introduction It could be quite frustrating when you send business emails to your (potential) customers, hoping for the anticipated response, but end up getting the complete opposite – no response. Many people that find themselves in situations like this just surrender and feel they have done their best and move on to another customer,

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Ideas for Setting Up The Best Email Address for Your Business

By Dr. Kelechi Duru / February 21, 2017

Introduction Have you ever wondered if the way your business email address looks is important? Or has anyone ever mentioned to you that the way your email address looks has a market value? The answer to both questions is in the affirmative. Your email address speaks more about you than you can imagine. It can

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Tips for Choosing The Best Domain Name and Email Address

By Dr. Kelechi Duru / October 10, 2018

If you have been using a free email provider for your business email, invest in your company and buy a domain name for your business. Then set up your website and start using your professional business email address. This goes a long way in branding you and your company. Your business domain name and email

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Tips for Improving Your Business Email Communication Skills

By Dr. Kelechi Duru / January 27, 2017

It is important to keep at your fingertips the relevant things you need to know about writing a business email. You will find below salient points and tips to guide you through this process and help improve your business email communication skills. They are only guides. Business emails vary greatly; therefore you may need to

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Questions to Ask before Sending a Business Email

By Dr. Kelechi Duru / January 12, 2017

These are some general tips for writing business emails. You can go through them like a checklist before hitting the send button on your keyboard. If you are unable to satisfactorily answer the questions, then review your email. To start, let’s analyze the three main things that create balance to your email, that is, things

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How to Acknowledge a Job Offer via Email

By Teju Duru / December 23, 2023

Writing an acknowledgment email for your new job offer is an opportunity to make your employer realize you are a good choice for the job. Your acknowledgment email should carry your excitement and anticipation of your future with the company while it should at the same time be very professional. Basic Tips for Acknowledging a

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How to Respond to Email Complaints About Poor Customer Service

By Teju Duru / December 24, 2023

Building and maintaining a functional relationship with customers as well as ensuring that their ever-evolving needs and expectations are met should be the focus of every business organization. When a customer gives feedback, either positive or negative, it can be used as an avenue to build an effective relationship which could lead to the client

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7 Wrong Ways to Start Your Emails in Business

By Dr. Ayoade Oyedotun / January 8, 2018

Let’s take a cue from recipes. We all like different food dishes but I bet you that if your kind of food is well prepared, it all depends on the process embarked upon by your chef to give you the taste you desire. This also applies to email writing and the recipient. When writing an

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